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master's thesis
Upravljanje zadovoljstvom korisnika Incentive putovanja
2018. urn:nbn:hr:191:981450
Kolaj, Tea
University of Rijeka
Faculty of Tourism and Hospitality Management

Cite this document

Kolaj, T. (2018). Upravljanje zadovoljstvom korisnika Incentive putovanja (Master's thesis). Opatija: University of Rijeka, Faculty of Tourism and Hospitality Management. Retrieved from https://urn.nsk.hr/urn:nbn:hr:191:981450

Kolaj, Tea. "Upravljanje zadovoljstvom korisnika Incentive putovanja." Master's thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, 2018. https://urn.nsk.hr/urn:nbn:hr:191:981450

Kolaj, Tea. "Upravljanje zadovoljstvom korisnika Incentive putovanja." Master's thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, 2018. https://urn.nsk.hr/urn:nbn:hr:191:981450

Kolaj, T. (2018). 'Upravljanje zadovoljstvom korisnika Incentive putovanja', Master's thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, accessed 07 November 2024, https://urn.nsk.hr/urn:nbn:hr:191:981450

Kolaj T. Upravljanje zadovoljstvom korisnika Incentive putovanja [Master's thesis]. Opatija: University of Rijeka, Faculty of Tourism and Hospitality Management; 2018 [cited 2024 November 07] Available at: https://urn.nsk.hr/urn:nbn:hr:191:981450

T. Kolaj, "Upravljanje zadovoljstvom korisnika Incentive putovanja", Master's thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, Opatija, 2018. Available at: https://urn.nsk.hr/urn:nbn:hr:191:981450

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Metadata
TitleUpravljanje zadovoljstvom korisnika Incentive putovanja
Title (english)Guest satisfaction management of Incentive traveling
AuthorTea Kolaj
MentorDaniela Gračan (mentor)
GranterUniversity of Rijeka
Faculty of Tourism and Hospitality Management
Opatija
Defense date and country2018-09-03, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract
Poslovni turizam nedavno vezan je za koncept MICE industije čije su komponente team building i incentive putovanja. Priznati su kao glavni upravljački alati koji se koriste u suvremenim tvrtkama kako bi nagradili zaposlenike. Poslovni turizam obilježen je visokim prihodom i visokom kvalitetom usluge. Glavni hipoteza ovog diplomskog rada je doprinos incentive putovanja pri zadovoljstvu zaposlenika te doprinos većoj produktivnosti tvrtke. Isto tako, cilj je prikazati važnost zadovoljstva zaposlenika na kvalitetu pružanja usluga, te kvalitetu organiziranja nagradnih putovanja kao i sadržaja takve vrste putovanja. U svrhu istraživanja proveden je anketni upitnik u Adriatic Gate Container Terminalu. Nakon provedenog istraživanja može se zaključiti kako je većina ispitanika iznimno zadovoljna incentive putovanjima, te navedenu razinu zadovoljstva iskazuju sami rezultati istraživanja.
Abstract (english)
Business tourism is related to the MICE industry concept whose components are team building and incentive travel. Recognized as the main management tool used in a modern companies to reward employees. Business tourism is characterized by high income and high quality of service. The main hypothesis of this research is the contribution of incentive travel to employee satisfaction and contribution to a greater company productivitiy. The point is to show the importance of content of employees with the quality of organizing incentive travels as well as te content of such kind of travel. For the purpose of the research a survey questionnaire was conducted in Adriatic Gate Container Terminal. After the research it can be concluded that the most respondents are extremely satisfied with incentive travels and the level of satisfaction is shown by the research results.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:191:981450
Study programmeTitle: Management in tourism
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2019-02-19 15:52:09