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undergraduate thesis
Standardi kvalitete i održivosti u hotelijerstvu
2022. urn:nbn:hr:191:938549
Klasić, Monika
University of Rijeka
Faculty of Tourism and Hospitality Management

Cite this document

Klasić, M. (2022). Standardi kvalitete i održivosti u hotelijerstvu (Undergraduate thesis). Opatija: University of Rijeka, Faculty of Tourism and Hospitality Management. Retrieved from https://urn.nsk.hr/urn:nbn:hr:191:938549

Klasić, Monika. "Standardi kvalitete i održivosti u hotelijerstvu." Undergraduate thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, 2022. https://urn.nsk.hr/urn:nbn:hr:191:938549

Klasić, Monika. "Standardi kvalitete i održivosti u hotelijerstvu." Undergraduate thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, 2022. https://urn.nsk.hr/urn:nbn:hr:191:938549

Klasić, M. (2022). 'Standardi kvalitete i održivosti u hotelijerstvu', Undergraduate thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, accessed 05 May 2024, https://urn.nsk.hr/urn:nbn:hr:191:938549

Klasić M. Standardi kvalitete i održivosti u hotelijerstvu [Undergraduate thesis]. Opatija: University of Rijeka, Faculty of Tourism and Hospitality Management; 2022 [cited 2024 May 05] Available at: https://urn.nsk.hr/urn:nbn:hr:191:938549

M. Klasić, "Standardi kvalitete i održivosti u hotelijerstvu", Undergraduate thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, Opatija, 2022. Available at: https://urn.nsk.hr/urn:nbn:hr:191:938549

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Metadata
TitleStandardi kvalitete i održivosti u hotelijerstvu
Title (english)Quality and sustainability standards in the hotel industry
AuthorMonika Klasić
MentorAna-Marija Vrtodušić Hrgović (mentor)
GranterUniversity of Rijeka
Faculty of Tourism and Hospitality Management
Opatija
Defense date and country2022-09-20, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract
Temeljni predmet istraživanja je primjena standarda kvalitete i održivosti u ugostiteljstvu. Navedeni standardi predstavljaju neke od ključnih čimbenika za postizanje konkurentske prednosti na tržištu. S porastom broja certifikata i sustava upravljanja raste i potreba za njihovom integracijom. Integracija sustava upravljanja donosi brojne prednosti organizacijama, proces integracije i prednosti opisane su u radu. Rad analizira standarde kvalitete i standarde održivosti u hotelijerstvu. Standardi kvalitete predstavljaju dobrovoljne smjernice koje se koriste u kontekstu pružanja usluga u skladu sa zahtjevima gostiju, dok se standardi i certifikati održivosti koriste kako bi pružatelji usluga dokazali svoju predanost održivom razvoju. Zbog važnosti njihove primjene, u radu su prikazani primjeri dobre prakse na sljedećim primjerima: Maistra d.d., Hotel Laguna Novigrad, Amadria Park.
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:191:938549
Study programmeTitle: Business Economics in Tourism and Hospitality; moduls: Entrepreneurship in Tourism and Hospitality, Tourism Management, Hospitality Management, International Tourism and Hospitality Management, Event and Leisure Management; specializations in: Entrepreneurship in Tourism and Hospitality, Tourism Management, Hospitality Management, International Tourism and Hospitality Management, Event and Leisure Management, Tourism Management; Hospitality Management; International Tourism and Hospitality Management; Event and Leisure Management, Menadžment u hotelijerstvu; Hospitality Management
Course: Hospitality Management
Study programme type: university
Study level: undergraduate
Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2023-07-13 08:46:32