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master's thesis
Standardizacija ugostiteljskih usluga u hotelskoj korporaciji
2023. urn:nbn:hr:191:086519
Zuban, Luka
University of Rijeka
Faculty of Tourism and Hospitality Management

Cite this document

Zuban, L. (2023). Standardizacija ugostiteljskih usluga u hotelskoj korporaciji (Master's thesis). Opatija: University of Rijeka, Faculty of Tourism and Hospitality Management. Retrieved from https://urn.nsk.hr/urn:nbn:hr:191:086519

Zuban, Luka. "Standardizacija ugostiteljskih usluga u hotelskoj korporaciji." Master's thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, 2023. https://urn.nsk.hr/urn:nbn:hr:191:086519

Zuban, Luka. "Standardizacija ugostiteljskih usluga u hotelskoj korporaciji." Master's thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, 2023. https://urn.nsk.hr/urn:nbn:hr:191:086519

Zuban, L. (2023). 'Standardizacija ugostiteljskih usluga u hotelskoj korporaciji', Master's thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, accessed 19 May 2024, https://urn.nsk.hr/urn:nbn:hr:191:086519

Zuban L. Standardizacija ugostiteljskih usluga u hotelskoj korporaciji [Master's thesis]. Opatija: University of Rijeka, Faculty of Tourism and Hospitality Management; 2023 [cited 2024 May 19] Available at: https://urn.nsk.hr/urn:nbn:hr:191:086519

L. Zuban, "Standardizacija ugostiteljskih usluga u hotelskoj korporaciji", Master's thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, Opatija, 2023. Available at: https://urn.nsk.hr/urn:nbn:hr:191:086519

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Metadata
TitleStandardizacija ugostiteljskih usluga u hotelskoj korporaciji
Title (english)Standardization of catering services in the hotel corporation
AuthorLuka Zuban
MentorSlobodan Ivanović (mentor)
GranterUniversity of Rijeka
Faculty of Tourism and Hospitality Management
Opatija
Defense date and country2023-09-21, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract
U ovom radu govorit će se o standardima u ugostiteljstvu i kako oni utječu na cjelokupno hotelsko poslovanje. Ovaj diplomski rad istražuje temu standardizacije ugostiteljskih usluga u hotelskom poduzeću s ciljem poboljšanja kvalitete usluga i postizanja dosljednosti u pružanju iskustva gostima. Pregledava se važnost standardizacije i kvalitete koji utječu na uslugu. Objašnjava se što standardizacija podrazumijeva, kako se provodi i koji su koraci u postizanju standardiziranih usluga. Osim toga, navode se i primjeri standardiziranih postupaka u pripremi hrane i pića te organizaciji rada u hotelskim restoranima. Rad proizlazi iz povijesti ugostiteljstva i standardizacije do današnjeg dana te se naglašava važnost pojedinih standarda poput Iso standarda koji su vodilja za sve uspješne ugostiteljske objekte. U konačnici, ovaj diplomski rad pruža dublje razumijevanje standardizacije ugostiteljskih usluga u hotelskom poduzeću i nudi smjernice za primjenu standardiziranih postupaka u poslovanju.
Abstract (english)
This thesis will discuss standards in hospitality and how they affect the entire hotel business. This graduate thesis investigates the topic of standardization of catering services in a hotel company with the aim of improving the quality of services and achieving consistency in providing an experience to guests. The importance of standardization and quality affecting service is reviewed. It explains what standardization entails, how it is implemented and what the steps are in achieving standardized services. In addition, examples of standardized procedures in the preparation of food and beverages and the organization of work in hotel restaurants are given. The work derives from the history of catering and standardization up to the present day, and emphasizes the importance of individual standards such as ISO standards, which are a guide for all successful catering establishments. Ultimately, this thesis provides a deeper understanding of the standardization of catering services in the hotel business and offers guidelines for the application of standardized procedures in business.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:191:086519
Study programmeTitle: Hospitality Management
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence Attribution 4.0 International (CC BY 4.0) icon
Created on2023-09-12 10:37:01