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undergraduate thesis
Važnost usavršavanja i praćenja karijernog razvoja zaposlenika u velikom hotelskom poduzeću
2024. urn:nbn:hr:191:618275
Lanča, Petra
University of Rijeka
Faculty of Tourism and Hospitality Management

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Lanča, P. (2024). Važnost usavršavanja i praćenja karijernog razvoja zaposlenika u velikom hotelskom poduzeću (Undergraduate thesis). Opatija: University of Rijeka, Faculty of Tourism and Hospitality Management. Retrieved from https://urn.nsk.hr/urn:nbn:hr:191:618275

Lanča, Petra. "Važnost usavršavanja i praćenja karijernog razvoja zaposlenika u velikom hotelskom poduzeću." Undergraduate thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, 2024. https://urn.nsk.hr/urn:nbn:hr:191:618275

Lanča, Petra. "Važnost usavršavanja i praćenja karijernog razvoja zaposlenika u velikom hotelskom poduzeću." Undergraduate thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, 2024. https://urn.nsk.hr/urn:nbn:hr:191:618275

Lanča, P. (2024). 'Važnost usavršavanja i praćenja karijernog razvoja zaposlenika u velikom hotelskom poduzeću', Undergraduate thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, accessed 10 January 2025, https://urn.nsk.hr/urn:nbn:hr:191:618275

Lanča P. Važnost usavršavanja i praćenja karijernog razvoja zaposlenika u velikom hotelskom poduzeću [Undergraduate thesis]. Opatija: University of Rijeka, Faculty of Tourism and Hospitality Management; 2024 [cited 2025 January 10] Available at: https://urn.nsk.hr/urn:nbn:hr:191:618275

P. Lanča, "Važnost usavršavanja i praćenja karijernog razvoja zaposlenika u velikom hotelskom poduzeću", Undergraduate thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, Opatija, 2024. Available at: https://urn.nsk.hr/urn:nbn:hr:191:618275

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Metadata
TitleVažnost usavršavanja i praćenja karijernog razvoja zaposlenika u velikom hotelskom poduzeću
Title (english)The importance of training and monitoring the career development of employees in a large hotel company
AuthorPetra Lanča
MentorKristina Črnjar (mentor)
GranterUniversity of Rijeka
Faculty of Tourism and Hospitality Management
Opatija
Defense date and country2024-07-09, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Organization and Management
Abstract
Hotelsku industriju karakterizira niz specifičnosti u vidu intenzivnosti rada, sezonalnosti i problema izrazite fluktuacije ljudskih potencijala što za hotelska poduzeća predstavlja izazov u održavanju kvalitete usluga. Kako bi si osigurala kvalificirane zaposlenike i pružila podršku u njihovom karijernom razvoju, hotelska su poduzeća razvila niz programa namijenjenih educiranju i motiviranju svog osoblja. Tema ovog rada je prikazati važnost redovitog usavršavanja i praćenja karijernog razvoja zaposlenika u velikim hotelskim poduzećima s ciljem dugoročnog poboljšanja kvalitete poslovanja. U radu se nastoji prikazati poveznica između kvalitetnih praksi menadžmenta ljudskih potencijala, u vidu edukacija i karijerne podrške, te zadovoljstva zaposlenika i njihov stupanj zadržavanja u poduzeću. Analizom najboljih praksi iz industrije te praksi vodećih grupacija Hilton Worldwide Holdings Inc. i Valamar Riviera d.d. može se zaključiti da je u velikim hotelskim poduzećima posebno razvijen proces usavršavanja i razvoja karijere zaposlenika te da su ti procesi u funkciji motiviranja i smanjenja fluktuacije zaposlenika. Na kraju rada predstavljeni su i objašnjeni prijedlozi za poboljšanje analiziranih praksi.
Abstract (english)
The hotel industry is characterized by several specific features, such as labor intensity, seasonality, and significant fluctuations in human resources, which pose a challenge for hotel companies in maintaining service quality. To secure qualified employees and support their career development, hotel companies have developed a range of programs aimed at educating and motivating their staff. The aim of this paper is to highlight the importance of regular training and monitoring of employee career development in large hotel companies with the objective of long-term business quality improvement. The paper seeks to illustrate the connection between quality human resource management practices, in the form of education and career support, and employee satisfaction and retention rates within the company. By analyzing best practices in the industry and those of leading groups such as Hilton Worldwide Holdings Inc. and Valamar Riviera d.d., it can be concluded that in large hotel companies, the processes of employee training and career development are particularly well-developed and serve to motivate employees and reduce their turnover. At the end of the paper, proposals for improving the analyzed practices are presented and explained.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:191:618275
Study programmeTitle: Business Administration in Tourism and Hospitality Management; moduls: Entrepreneurship in Tourism and Hospitality, Tourism Management, Hospitality Management, International Tourism and Hospitality Management, Event and Leisure Management; specializations in: Entrepreneurship in Tourism and Hospitality, Tourism Management, Hospitality Management, International Tourism and Hospitality Management, Event and Leisure Management, Entrepreneurship in Tourism and Hospitality; Tourism Management; Hospitality Management; International Tourism and Hospitality Management; Event and Leisure Management
Course: Hospitality Management
Study programme type: university
Study level: undergraduate
Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence Attribution 4.0 International (CC BY 4.0) icon
Created on2024-06-26 07:27:33