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undergraduate thesis
Primjena sustava upravljanja u hotelijerstvu
2024. urn:nbn:hr:191:602233
Jakuc, Andreja
University of Rijeka
Faculty of Tourism and Hospitality Management

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Jakuc, A. (2024). Primjena sustava upravljanja u hotelijerstvu (Undergraduate thesis). Opatija: University of Rijeka, Faculty of Tourism and Hospitality Management. Retrieved from https://urn.nsk.hr/urn:nbn:hr:191:602233

Jakuc, Andreja. "Primjena sustava upravljanja u hotelijerstvu." Undergraduate thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, 2024. https://urn.nsk.hr/urn:nbn:hr:191:602233

Jakuc, Andreja. "Primjena sustava upravljanja u hotelijerstvu." Undergraduate thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, 2024. https://urn.nsk.hr/urn:nbn:hr:191:602233

Jakuc, A. (2024). 'Primjena sustava upravljanja u hotelijerstvu', Undergraduate thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, accessed 24 December 2024, https://urn.nsk.hr/urn:nbn:hr:191:602233

Jakuc A. Primjena sustava upravljanja u hotelijerstvu [Undergraduate thesis]. Opatija: University of Rijeka, Faculty of Tourism and Hospitality Management; 2024 [cited 2024 December 24] Available at: https://urn.nsk.hr/urn:nbn:hr:191:602233

A. Jakuc, "Primjena sustava upravljanja u hotelijerstvu", Undergraduate thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, Opatija, 2024. Available at: https://urn.nsk.hr/urn:nbn:hr:191:602233

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Metadata
TitlePrimjena sustava upravljanja u hotelijerstvu
Title (english)The Aplication of Management System in Hotel Industry
AuthorAndreja Jakuc
MentorAna-Marija Vrtodušić Hrgović (mentor)
GranterUniversity of Rijeka
Faculty of Tourism and Hospitality Management
Opatija
Defense date and country2024-09-18, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract
Hotelijerstvo je djelatnost koja se bavi pružanjem usluga smještaja te dodatnih usluga gostima. Zahtijeva visoku razinu standardizacije kako bi se osigurala dosljednost, kvaliteta i sigurnost u pružanju usluga te zadovoljstvo gostiju. Svrha ovoga rada je ukazati na važnost implementacije sustava upravljanja kvalitetom, zaštitom okoliša, sigurnošću hrane i upravljanja informacijskom sigurnošću te sigurnosti na radu u hotelijerstvu. Sukladno tome, rad ima za cilj prikazati značaj standardizacije za poslovanje s posebnim naglaskom na analizu postojećeg stanja u pogledu primjene standarda sustava upravljanja. Rad analizira primjenu pojedinih ISO standarda, koristeći dostupne podatke iz ISO Survey-a, s ciljem naglašavanja značaja standardizacije za poslovanje, posebno u kontekstu njihove zastupljenosti u svijetu i Hrvatskoj. Rad analizira standarde ISO 9001:2015, ISO 14001:2015, ISO 22000:2018, ISO 27001:2022, ISO 45001:2018 i ISO 50001:2018, s fokusom na njihove karakteristike i primjenu. Posebni naglasak je stavljen na sektor hotela i restorana, kako bi se pružio uvid u primjenu navedenih standarda u hotelijerstvu.
Abstract (english)
Hotel management is an activity that deals with the provision of accommodation services and additional services to guests. It requires a high level of standardization to ensure consistency, quality and safety in service provision and guest satisfaction. The purpose of this work is to point out the importance of implementing quality management systems, environmental protection, food safety and information security management and occupational safety in the hotel industry. Accordingly, this work aims to show the importance of standardization for business with a special emphasis on the analysis of the current situation regarding the application of management system standards. This work analyzes the application of individual ISO standards, using available data from the ISO Survey, with the aim of emphasizing the importance of standardization for business, especially in the context of their representation in the world and in Croatia. The paper analyzes the standards ISO 9001:2015, ISO 14001:2015, ISO 22000:2018, ISO 27001:2022, ISO 45001:2018 and ISO 50001:2018, with a focus on their characteristics and application. Special emphasis is placed on the hotel and restaurant sector, in order to provide insight into the application of the above standards in the hotel industry.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:191:602233
Study programmeTitle: Business Administration in Tourism and Hospitality Management; moduls: Entrepreneurship in Tourism and Hospitality, Tourism Management, Hospitality Management, International Tourism and Hospitality Management, Event and Leisure Management; specializations in: Entrepreneurship in Tourism and Hospitality, Tourism Management, Hospitality Management, International Tourism and Hospitality Management, Event and Leisure Management, Entrepreneurship in Tourism and Hospitality; Tourism Management; Hospitality Management; International Tourism and Hospitality Management; Event and Leisure Management
Course: Tourism Management
Study programme type: university
Study level: undergraduate
Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence Attribution 4.0 International (CC BY 4.0) icon
Created on2024-09-12 07:21:49