prikaz prve stranice dokumenta Tourist accommodation in households - perception of service quality
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Scientific paper - Original scientific paper
Tourist accommodation in households - perception of service quality
In: 6th International scientific conference ToSEE Tourism in Southern and Eastern Europe 2021: conference proceedings. University of Rijeka, Faculty of Tourism and Hospitality Management, 2021. pp. 789-801. https://doi.org/10.20867/tosee.06.52
Vrtodušić Hrgović, Ana-Marija; Brito, Elisabeth; Petaković, Ema

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Vrtodušić Hrgović, A. M., Brito, E. & Petaković, E. (2021). Tourist accommodation in households - perception of service quality. 6th International scientific conference ToSEE Tourism in Southern and Eastern Europe 2021: conference proceedings (pp. 789-801). University of Rijeka, Faculty of Tourism and Hospitality Management. doi: 10.20867/tosee.06.52

Vrtodušić Hrgović, Ana Marija, et al. "Tourist accommodation in households - perception of service quality." 6th International scientific conference ToSEE Tourism in Southern and Eastern Europe 2021: conference proceedings, University of Rijeka, Faculty of Tourism and Hospitality Management, 2021, pp. 789-801. https://urn.nsk.hr/urn:nbn:hr:191:022901

Vrtodušić Hrgović, Ana Marija, Elisabeth Brito and Ema Petaković. "Tourist accommodation in households - perception of service quality." In 6th International scientific conference ToSEE Tourism in Southern and Eastern Europe 2021: conference proceedings, 789-801. University of Rijeka, Faculty of Tourism and Hospitality Management, 2021. Accessed 2025 February 21. https://urn.nsk.hr/urn:nbn:hr:191:022901

Vrtodušić Hrgović, A. M., Brito, E. and Petaković, E. (2021) 'Tourist accommodation in households - perception of service quality', 6th International scientific conference ToSEE Tourism in Southern and Eastern Europe 2021: conference proceedings, University of Rijeka, Faculty of Tourism and Hospitality Management, pp. 789-801. Available at: https://urn.nsk.hr/urn:nbn:hr:191:022901 (Accessed 21 February 2025)

Vrtodušić Hrgović AM, Brito E, Petaković E. Tourist accommodation in households - perception of service quality. 6th International scientific conference ToSEE Tourism in Southern and Eastern Europe 2021: conference proceedings. University of Rijeka, Faculty of Tourism and Hospitality Management; 2021. Pp. 789-801. [cited 2025 February 21] Available at: https://urn.nsk.hr/urn:nbn:hr:191:022901

A. M. Vrtodušić Hrgović, E. Brito and E. Petaković, "Tourist accommodation in households - perception of service quality", 6th International scientific conference ToSEE Tourism in Southern and Eastern Europe 2021: conference proceedings University of Rijeka, Faculty of Tourism and Hospitality Management, 2021. [Online] Available at: https://urn.nsk.hr/urn:nbn:hr:191:022901 [Accessed: 21 February 2025]

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Metadata
Title (english)Tourist accommodation in households - perception of service quality
AuthorAna-Marija Vrtodušić Hrgović
AuthorElisabeth Brito
AuthorEma Petaković
Author's institutionUniversity of Rijeka
Faculty of Tourism and Hospitality Management
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract (english)
Purpose – The research focuses on analyzing the service quality in tourist accommodation in households. The aim of this paper is to determine whether there are statistically significant differences in the perception of quality service (technical and functional quality aspect), with emphasis on quality improvement. Methodology – The research was based on a structured questionnaire, which was carried out during the summer months of 2020, on a sample of 168 tourists who stayed in tourist accommodation in households. According to the type of data obtained, statistical differences between multiple groups are examined using nonparametric Kruskal- Wallis H Test in IBM SPSS Statistic software. Findings – The results indicate that there are statistically significant differences in the perception of service quality with regard to socio- demographic characteristics of the respondents. Foreign guests visiting Croatia and staying in tourist accommodation in households rate the quality of service at a higher rate compared to domestic guests. Regarding the differences based on qualification levels and age, individuals with university degrees, and those in the age group 60-77 tend to give statistically significantly higher ratings to quality elements. Contribution – The scientific contribution of the research is seen in widening the knowledge on service quality as well as the development of a measuring instrument for measuring service quality taking into account tourist accommodation in households. Its practical contribution can be seen in the comparison of service quality dimensions, taking into account socio - demographic characteristics of respondents, based on which improvement of quality can be made in this segment of accommodation offer.
Languageenglish
Publication typeScientific paper - Original scientific paper
Publication statusPublished
Peer reviewPeer review - international
Publication versionPublished version
Publication title6th International scientific conference ToSEE Tourism in Southern and Eastern Europe 2021: conference proceedings
Numberingpp. 789-801
p-ISSN1848-4050
DOIhttps://doi.org/10.20867/tosee.06.52
URN:NBNurn:nbn:hr:191:022901
Publication2021-12
ProjectNumber: ZIP-UNIRI-116-3-19
Title (croatian): Kvaliteta u obiteljskom smještaju – perspektiva gosta
Title (english): Focus on quality in household accommodation - guest perspective
Leader: Ana-Marija Vrtodušić Hrgović
Jurisdiction: Croatia
ConferenceTitle: 6th International Scientific Conference ToSEE - Tourism in Southern and Eastern Europe 2021: ToSEE – Smart, Experience, Excellence & ToFEEL – Feelings, Excitement, Education, Leisure (ToSEE 2021)
Acronym: ToSEE
Location: Opatija, Croatia
Start date: 2021-06-30
End date: 2021-07-02
Assembly type: Lecture
Document URLhttps://tosee.fthm.hr/images/proceedings/2021/52-_ID_62_Tosee-_Vrtodusic
Type of resourceText
PublisherUniversity of Rijeka, Faculty of Tourism and Hospitality Management
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2025-02-10 13:14:42