prikaz prve stranice dokumenta Foreign language ability in hospitality business
  Download
PDF 293.36 KB
Scientific paper - Original scientific paper
Foreign language ability in hospitality business
In: 6th International scientific conference ToSEE Tourism in Southern and Eastern Europe 2021: conference proceedings. University of Rijeka, Faculty of Tourism and Hospitality Management, 2021. pp. 775-788. https://doi.org/10.20867/tosee.06.51
Šuljić Petrc, Alenka; Mikinac, Krešimir; Miškulin, Dolores

Cite this document

Šuljić Petrc, A., Mikinac, K. & Miškulin, D. (2021). Foreign language ability in hospitality business. 6th International scientific conference ToSEE Tourism in Southern and Eastern Europe 2021: conference proceedings (pp. 775-788). University of Rijeka, Faculty of Tourism and Hospitality Management. doi: 10.20867/tosee.06.51

Šuljić Petrc, Alenka, et al. "Foreign language ability in hospitality business." 6th International scientific conference ToSEE Tourism in Southern and Eastern Europe 2021: conference proceedings, University of Rijeka, Faculty of Tourism and Hospitality Management, 2021, pp. 775-788. https://urn.nsk.hr/urn:nbn:hr:191:837693

Šuljić Petrc, Alenka, Krešimir Mikinac and Dolores Miškulin. "Foreign language ability in hospitality business." In 6th International scientific conference ToSEE Tourism in Southern and Eastern Europe 2021: conference proceedings, 775-788. University of Rijeka, Faculty of Tourism and Hospitality Management, 2021. Accessed 2025 February 22. https://urn.nsk.hr/urn:nbn:hr:191:837693

Šuljić Petrc, A., Mikinac, K. and Miškulin, D. (2021) 'Foreign language ability in hospitality business', 6th International scientific conference ToSEE Tourism in Southern and Eastern Europe 2021: conference proceedings, University of Rijeka, Faculty of Tourism and Hospitality Management, pp. 775-788. Available at: https://urn.nsk.hr/urn:nbn:hr:191:837693 (Accessed 22 February 2025)

Šuljić Petrc A, Mikinac K, Miškulin D. Foreign language ability in hospitality business. 6th International scientific conference ToSEE Tourism in Southern and Eastern Europe 2021: conference proceedings. University of Rijeka, Faculty of Tourism and Hospitality Management; 2021. Pp. 775-788. [cited 2025 February 22] Available at: https://urn.nsk.hr/urn:nbn:hr:191:837693

A. Šuljić Petrc, K. Mikinac and D. Miškulin, "Foreign language ability in hospitality business", 6th International scientific conference ToSEE Tourism in Southern and Eastern Europe 2021: conference proceedings University of Rijeka, Faculty of Tourism and Hospitality Management, 2021. [Online] Available at: https://urn.nsk.hr/urn:nbn:hr:191:837693 [Accessed: 22 February 2025]

Please login to the repository to save this object to your list.
Metadata
Title (english)Foreign language ability in hospitality business
AuthorAlenka Šuljić Petrc
AuthorKrešimir Mikinac
AuthorDolores Miškulin
Author's institutionUniversity of Rijeka
Faculty of Tourism and Hospitality Management
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract (english)
The main aim of this research is to explore the issue of the role of foreign language abilities in the hospitality industry, focusing on the perspective of employees and students. This case study examined two groups' attitudes toward the role of foreign language proficiency in the hospitality industry and the role of formal education on service quality. Examining the perspectives of two groups reveals that both groups are very aware of the importance of foreign language skills in their personal and professional lives. In addition, both groups perceived that the ability to communicate in a foreign language is important in achieving career advancement and a higher professional position. This research confirms the importance of foreign language ability in the process of offering quality service. Moreover, the advantage of foreign language learning will lead to quality service in the hospitality industry and tourism in general, increase competitiveness and increase profits.
Languageenglish
Publication typeScientific paper - Original scientific paper
Publication statusPublished
Peer reviewPeer review - international
Publication versionPublished version
Publication title6th International scientific conference ToSEE Tourism in Southern and Eastern Europe 2021: conference proceedings
Numberingpp. 775-788
p-ISSN1848-4050
DOIhttps://doi.org/10.20867/tosee.06.51
URN:NBNurn:nbn:hr:191:837693
Publication2021-12
ConferenceTitle: 6th International Scientific Conference ToSEE - Tourism in Southern and Eastern Europe 2021: ToSEE – Smart, Experience, Excellence & ToFEEL – Feelings, Excitement, Education, Leisure (ToSEE 2021)
Location: Opatija, Croatia
Start date: 2021-06-30
End date: 2021-07-02
Assembly type: Lecture
Document URLhttps://tosee.fthm.hr/images/proceedings/2021/51-_ID_85_Tosee-_Suljic
Type of resourceText
PublisherUniversity of Rijeka, Faculty of Tourism and Hospitality Management
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2025-02-10 13:19:05