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Scientific paper - Review paper
Overview of different IT solutions for reducing no-shows and unexplained patient cancellations in health tourism
In: Tourism and hospitality industry 2024 "Trends and challenges" : Congress proceedings. University of Rijeka, Faculty of Tourism and Hospitality Management, 2024. pp. 167-175. https://doi.org/10.20867/thi.27.21
Rajković, Irijana; Baričević, Dino; Šimunić, Mislav

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Rajković, I., Baričević, D. & Šimunić, M. (2024). Overview of different IT solutions for reducing no-shows and unexplained patient cancellations in health tourism. Tourism and hospitality industry 2024 "Trends and challenges" : Congress proceedings (pp. 167-175). University of Rijeka, Faculty of Tourism and Hospitality Management. doi: 10.20867/thi.27.21

Rajković, Irijana, et al. "Overview of different IT solutions for reducing no-shows and unexplained patient cancellations in health tourism." Tourism and hospitality industry 2024 "Trends and challenges" : Congress proceedings, University of Rijeka, Faculty of Tourism and Hospitality Management, 2024, pp. 167-175. https://urn.nsk.hr/urn:nbn:hr:191:217197

Rajković, Irijana, Dino Baričević and Mislav Šimunić. "Overview of different IT solutions for reducing no-shows and unexplained patient cancellations in health tourism." In Tourism and hospitality industry 2024 "Trends and challenges" : Congress proceedings, 167-175. University of Rijeka, Faculty of Tourism and Hospitality Management, 2024. Accessed 2025 April 03. https://urn.nsk.hr/urn:nbn:hr:191:217197

Rajković, I., Baričević, D. and Šimunić, M. (2024) 'Overview of different IT solutions for reducing no-shows and unexplained patient cancellations in health tourism', Tourism and hospitality industry 2024 "Trends and challenges" : Congress proceedings, University of Rijeka, Faculty of Tourism and Hospitality Management, pp. 167-175. Available at: https://urn.nsk.hr/urn:nbn:hr:191:217197 (Accessed 03 April 2025)

Rajković I, Baričević D, Šimunić M. Overview of different IT solutions for reducing no-shows and unexplained patient cancellations in health tourism. Tourism and hospitality industry 2024 "Trends and challenges" : Congress proceedings. University of Rijeka, Faculty of Tourism and Hospitality Management; 2024. Pp. 167-175. [cited 2025 April 03] Available at: https://urn.nsk.hr/urn:nbn:hr:191:217197

I. Rajković, D. Baričević and M. Šimunić, "Overview of different IT solutions for reducing no-shows and unexplained patient cancellations in health tourism", Tourism and hospitality industry 2024 "Trends and challenges" : Congress proceedings University of Rijeka, Faculty of Tourism and Hospitality Management, 2024. [Online] Available at: https://urn.nsk.hr/urn:nbn:hr:191:217197 [Accessed: 03 April 2025]

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Metadata
Title (english)Overview of different IT solutions for reducing no-shows and unexplained patient cancellations in health tourism
AuthorIrijana Rajković
AuthorDino Baričević
AuthorMislav Šimunić
Author's institutionUniversity of Rijeka
Faculty of Tourism and Hospitality Management
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract (english)
Purpose - In the dynamic world of health tourism, where more and more patients are travelling across different countries in search of healthcare and wellness services, missed appointments and unexpected cancellations, known as no-shows, have become a major challenge for this type of industry. These incidents affect the expansion of infrastructure, result in loss of revenue and negatively impact the waiting list and quality of care for other patients. This paper is an overview and review of 10... More years of personal experience and different papers and articles that address these pressing health tourism challenges, their causes and possible solutions that could help minimise the number of no-shows. Therefore, the following hypothesis is put forward: H1 The integration of modern information and communication technology solutions can have a positive impact on the problem of patient no-shows and unexplained cancellations. Findings - Research shows that missed appointments and no-shows have multiple reasons, such as: “forgetfulness”, “transportation issues” and “time off work”. They also differ by type of health tourism, medical specialty, socioeconomic status, gender, age, place of residence, etc. Research also shows that no-shows cost the healthcare industry over 150 billion dollars annually. Design/methodology/approach - This paper reviews the existing literature and examines various tools, methods, strategies and techniques used to predict patient no-shows. It identifies the key factors that can help reduce the incidence of no-shows, optimise the scheduling process, and identify the current state of the art. It also describes ways to integrate advanced technologies such as patient management systems, mobile health apps, blockchain for secure data exchange and artificial intelligence (AI) for predictive analytics. Findings/Originality of the research – Correctly identifying whether scheduled patients will attend or miss their appointments allows clinics to strategically schedule patients, minimising the negative impact of patient no-shows. The number of patient no-shows in healthcare tourism and the constant search for solutions to minimise them demonstrate the difficulty of this problem and the need for further research. Less
Languageenglish
Publication typeScientific paper - Review paper
Publication statusPublished
Peer reviewPeer review - international
Publication versionPublished version
Publication titleTourism and hospitality industry 2024 "Trends and challenges" : Congress proceedings
Numberingpp. 167-175
p-ISSN2623-7407
DOIhttps://doi.org/10.20867/thi.27.21
URN:NBNurn:nbn:hr:191:217197
Publication2024
ConferenceTitle: 27th International Congress: Tourism and Hospitality Industry 2024: Trends and Challenges
Acronym: THI2024
Location: Opatija, Croatia
Start date: 2024-06-06
End date: 2024-06-07
Assembly type: Lecture
Document URLhttps://thi.fthm.hr/images/proceedings/2024/19_R_Rajkovic_Baricevic_Simunic
Type of resourceText
PublisherUniversity of Rijeka, Faculty of Tourism and Hospitality Management
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2025-02-19 08:51:17
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