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Scientific paper - Review paper
The relationship between using tourist mobile applications and the satisfaction of young visitors of a tourist destination
In: 7th International Scientific Conference ToSEE - Tourism in Southern and Eastern Europe 2023 Conference Proceedings: Engagement & Empowerment: A Path Toward Sustainable Tourism. University of Rijeka, Faculty of Tourism and Hospitality Management, 2023. pp. 115-127. https://doi.org/10.20867/tosee.07.8
Gračan, Daniela; Šerić Honović, Nikolina; Lopatny, Maja Lena

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Gračan, D., Šerić Honović, N. & Lopatny, M. L. (2023). The relationship between using tourist mobile applications and the satisfaction of young visitors of a tourist destination. 7th International Scientific Conference ToSEE - Tourism in Southern and Eastern Europe 2023 Conference Proceedings: Engagement & Empowerment: A Path Toward Sustainable Tourism (pp. 115-127). University of Rijeka, Faculty of Tourism and Hospitality Management. doi: 10.20867/tosee.07.8

Gračan, Daniela, et al. "The relationship between using tourist mobile applications and the satisfaction of young visitors of a tourist destination." 7th International Scientific Conference ToSEE - Tourism in Southern and Eastern Europe 2023 Conference Proceedings: Engagement & Empowerment: A Path Toward Sustainable Tourism, University of Rijeka, Faculty of Tourism and Hospitality Management, 2023, pp. 115-127. https://urn.nsk.hr/urn:nbn:hr:191:770044

Gračan, Daniela, Nikolina Šerić Honović and Maja Lena Lopatny. "The relationship between using tourist mobile applications and the satisfaction of young visitors of a tourist destination." In 7th International Scientific Conference ToSEE - Tourism in Southern and Eastern Europe 2023 Conference Proceedings: Engagement & Empowerment: A Path Toward Sustainable Tourism, 115-127. University of Rijeka, Faculty of Tourism and Hospitality Management, 2023. Accessed 2025 February 20. https://urn.nsk.hr/urn:nbn:hr:191:770044

Gračan, D., Šerić Honović, N. and Lopatny, M. L. (2023) 'The relationship between using tourist mobile applications and the satisfaction of young visitors of a tourist destination', 7th International Scientific Conference ToSEE - Tourism in Southern and Eastern Europe 2023 Conference Proceedings: Engagement & Empowerment: A Path Toward Sustainable Tourism, University of Rijeka, Faculty of Tourism and Hospitality Management, pp. 115-127. Available at: https://urn.nsk.hr/urn:nbn:hr:191:770044 (Accessed 20 February 2025)

Gračan D, Šerić Honović N, Lopatny ML. The relationship between using tourist mobile applications and the satisfaction of young visitors of a tourist destination. 7th International Scientific Conference ToSEE - Tourism in Southern and Eastern Europe 2023 Conference Proceedings: Engagement & Empowerment: A Path Toward Sustainable Tourism. University of Rijeka, Faculty of Tourism and Hospitality Management; 2023. Pp. 115-127. [cited 2025 February 20] Available at: https://urn.nsk.hr/urn:nbn:hr:191:770044

D. Gračan, N. Šerić Honović and M. L. Lopatny, "The relationship between using tourist mobile applications and the satisfaction of young visitors of a tourist destination", 7th International Scientific Conference ToSEE - Tourism in Southern and Eastern Europe 2023 Conference Proceedings: Engagement & Empowerment: A Path Toward Sustainable Tourism University of Rijeka, Faculty of Tourism and Hospitality Management, 2023. [Online] Available at: https://urn.nsk.hr/urn:nbn:hr:191:770044 [Accessed: 20 February 2025]

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Metadata
Title (english)The relationship between using tourist mobile applications and the satisfaction of young visitors of a tourist destination
AuthorDaniela Gračan
AuthorNikolina Šerić Honović
AuthorMaja Lena Lopatny
Author's institutionUniversity of Rijeka
Faculty of Tourism and Hospitality Management
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract (english)
Purpose – The development of today's tourism is almost impossible to imagine without understanding the inclusion of technology. Not long after the emergence of the Internet, tourism began to take advantage of its benefits. This paper presents the attitudes of tourists on the importance of implementation of mobile applications before and during a visit to a tourist destination. Therefore, the aim of the paper is to explore the extent to which young visitors use mobile applications during and after their trips and whether the use of mobile digital tools and services affects their satisfaction with their stay in the destination. Young visitors/students were taken as sample because of previous researches where there were respondents from more generations but young people were the most numerous. Methodology – In order to explore the importance and participation of individual mobile applications in improving satisfaction in a tourist destination, a descriptive analysis of existing technological tools that help tourism to reach recognisability among potential and current visitors was carried out. The primary research was carried out by using a structured online questionnaire. By carrying out correlation analysis, the results were obtained, which applications participate most significantly in improving satisfaction when visiting a tourist destination. Findings – The research in this paper indicated the attitudes on the importance of mobile applications in the future development of tourism and on the importance of digital technology in all segments of travel. In addition, the attitudes of the respondents regarding their thinking about the future possibilities of using technology for the benefit of tourism development were also highlighted. Contribution – The theoretical, empirical, practical, and social contribution of this research should be taken into account in the design of a new tool for the adaptable and selective introduction of new mobile applications in the function of improving satisfaction with a tourist destination.
Languageenglish
Publication typeScientific paper - Review paper
Publication statusPublished
Peer reviewPeer review - international
Publication versionPublished version
Publication title7th International Scientific Conference ToSEE - Tourism in Southern and Eastern Europe 2023 Conference Proceedings: Engagement & Empowerment: A Path Toward Sustainable Tourism
Numberingpp. 115-127
p-ISSN1848-4050
DOIhttps://doi.org/10.20867/tosee.07.8
URN:NBNurn:nbn:hr:191:770044
Publication2023
ProjectNumber: ZIP UNIRI 116-2-21
Title (croatian): Utjecaj egzogenih promjena na učinke u nautičkom turizmu
Title (english): Influence of Influence of exogenous changes on the impact of nautical tourism
Leader: Daniela Gračan
Jurisdiction: Croatia
ConferenceTitle: 7th International Scientific Conference ToSEE – Tourism in Southern and Eastern Europe 2023 Engagement & Empowerment: A Path Toward Sustainable Tourism
Acronym: ToSEE2023
Location: Opatija, Croatia
Start date: 2023-05-25
End date: 2023-05-27
Assembly type: Other
Document URLhttps://tosee.fthm.hr/images/proceedings/2023/8_ID_92_Gracan_Seric_Honovic_Lopatny
Type of resourceText
PublisherUniversity of Rijeka, Faculty of Tourism and Hospitality Management
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2025-02-20 12:35:22