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master's thesis
Značaj standarda i upravljanja kvalitetom u hotelijerstvu
2023. urn:nbn:hr:191:611898
Prar, Lana
University of Rijeka
Faculty of Tourism and Hospitality Management

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Prar, L. (2023). Značaj standarda i upravljanja kvalitetom u hotelijerstvu (Master's thesis). Opatija: University of Rijeka, Faculty of Tourism and Hospitality Management. Retrieved from https://urn.nsk.hr/urn:nbn:hr:191:611898

Prar, Lana. "Značaj standarda i upravljanja kvalitetom u hotelijerstvu." Master's thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, 2023. https://urn.nsk.hr/urn:nbn:hr:191:611898

Prar, Lana. "Značaj standarda i upravljanja kvalitetom u hotelijerstvu." Master's thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, 2023. https://urn.nsk.hr/urn:nbn:hr:191:611898

Prar, L. (2023). 'Značaj standarda i upravljanja kvalitetom u hotelijerstvu', Master's thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, accessed 01 April 2025, https://urn.nsk.hr/urn:nbn:hr:191:611898

Prar L. Značaj standarda i upravljanja kvalitetom u hotelijerstvu [Master's thesis]. Opatija: University of Rijeka, Faculty of Tourism and Hospitality Management; 2023 [cited 2025 April 01] Available at: https://urn.nsk.hr/urn:nbn:hr:191:611898

L. Prar, "Značaj standarda i upravljanja kvalitetom u hotelijerstvu", Master's thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, Opatija, 2023. Available at: https://urn.nsk.hr/urn:nbn:hr:191:611898

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Metadata
TitleZnačaj standarda i upravljanja kvalitetom u hotelijerstvu
Title (english)Significance of Standards and Quality Management in Hotel Industry
AuthorLana Prar
MentorSlobodan Ivanović (mentor)
GranterUniversity of Rijeka
Faculty of Tourism and Hospitality Management
Opatija
Defense date and country2023-09-21, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract
U suvremenom dobu, hotelijerstvo se kontinuirano mijenja i razvija, suočavajući se s različitim izazovima i promjenama na tržištu. U središtu ovog rada je detaljna analiza standarda i kvalitete u hotelijerstvu, i njihov utjecaj na poslovnu uspješnost. Na samom početku, čitatelja se upoznaje s ključnim standardima koji vladaju u industriji, iznoseći teme od međunarodnih standarda do specifičnih standarda usluge, sigurnosti i higijene. Sljedeće poglavlje naglašava ulogu i značaj kvalitete,... More istražujući načine mjerenja kvalitete usluge te njenu integraciju u marketinške strategije unutar hotelijerstva. Nadalje, rad propituje teorijske čimbenike koji doprinose poslovnoj uspješnosti, analizirajući elemente poput konkurentske prednosti kroz kvalitetu usluge i značaj razvoja ljudskih resursa u kontekstu hotelijerstva. U četvrtom dijelu, pružen je uvid u metode upravljanja kvalitetom i tehnike za njeno poboljšanje, uz poseban naglasak na integraciju upravljanja kvalitetom u organizacijsku kulturu. Završno poglavlje posvećeno je analizi utjecaja standarda i kvalitete na poslovnu uspješnost, gdje se metodički pristupa analizi, prikupljanju i interpretaciji podataka, uz demonstraciju primjera dobre prakse u industriji. Kroz sve ove segmente, rad uspješno odgovara na ključna istraživačka pitanja, pružajući dubinski uvid u kompleksnu dinamiku i prakse u sektoru hotelijerstva. Ovaj rad, stoga, služi kao temeljit resurs za one koji žele razumjeti i navigirati kroz složeni svijet standarda i kvalitete u hotelijerstvu, pružajući strukturirani i detaljni uvid u njihovu ulogu i značaj u ostvarivanju poslovne uspješnosti. Less
Abstract (english)
In the modern age, the hotel industry is continuously changing and developing, facing various challenges and changes in the market. The focus of this work is a detailed analysis of standards and quality in the hotel industry, and their impact on business performance. At the very beginning, the reader is introduced to the key standards that govern the industry, presenting topics from international standards to specific standards of service, safety and hygiene. The next chapter... More emphasizes the role and importance of quality, exploring ways of measuring service quality and its integration into marketing strategies within the hotel industry. Furthermore, the paper examines theoretical factors that contribute to business success, analyzing elements such as competitive advantage through service quality and the importance of human resource development in the context of the hotel industry. In the fourth part, an insight into quality management methods and techniques for its improvement is provided, with special emphasis on the integration of quality management into organizational culture. The final chapter is devoted to the analysis of the impact of standards and quality on business success, where a methodical approach is taken to the analysis, collection and interpretation of data, with the demonstration of examples of good practice in the industry. Through all these segments, the paper successfully answers the key research questions, providing an in-depth insight into the complex dynamics and practices in the hotel sector. This work, therefore, serves as a thorough resource for those who want to understand and navigate through the complex world of standards and quality in the hotel industry, providing a structured and detailed insight into their role and significance in achieving business success. Less
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:191:611898
Study programmeTitle: Management in tourism
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence Attribution 4.0 International (CC BY 4.0) icon
Created on2023-09-14 14:36:52
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