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Scientific paper - Original scientific paper
The impact of perceived top management support on job performance through job burnout: Evidence from the hotel industry
Tourism and hospitality management, 30 (2024), 3; 453-458. https://doi.org/10.20867/thm.30.3.11
Laškarin Ažić, Marina; Cerović, Marta; Ivančić, Ivana

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Laškarin Ažić, M., Cerović, M. & Ivančić, I. (2024). The impact of perceived top management support on job performance through job burnout: Evidence from the hotel industry. Tourism and hospitality management, 30. (3), 453-458. doi: 10.20867/thm.30.3.11

Laškarin Ažić, Marina, et al. "The impact of perceived top management support on job performance through job burnout: Evidence from the hotel industry." Tourism and hospitality management, vol. 30, no. 3, 2024, pp. 453-458. https://doi.org/10.20867/thm.30.3.11

Laškarin Ažić, Marina, Marta Cerović and Ivana Ivančić. "The impact of perceived top management support on job performance through job burnout: Evidence from the hotel industry." Tourism and hospitality management 30, no. 3 (2024): 453-458. https://doi.org/10.20867/thm.30.3.11

Laškarin Ažić, M., Cerović, M. and Ivančić, I. (2024) 'The impact of perceived top management support on job performance through job burnout: Evidence from the hotel industry', Tourism and hospitality management, 30(3), pp. 453-458. doi: 10.20867/thm.30.3.11

Laškarin Ažić M, Cerović M, Ivančić I. The impact of perceived top management support on job performance through job burnout: Evidence from the hotel industry. Tourism and hospitality management [Internet]. 2024 [cited 2025 January 09];30(3):453-458. doi: 10.20867/thm.30.3.11

M. Laškarin Ažić, M. Cerović and I. Ivančić, "The impact of perceived top management support on job performance through job burnout: Evidence from the hotel industry", Tourism and hospitality management, vol. 30, no. 3, pp. 453-458, 2024. [Online]. Available at: https://urn.nsk.hr/urn:nbn:hr:191:949849. [Accessed: 09 January 2025]

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Metadata
Title (english)The impact of perceived top management support on job performance through job burnout: Evidence from the hotel industry
AuthorMarina Laškarin Ažić
AuthorMarta Cerović
AuthorIvana Ivančić
Author's institutionUniversity of Rijeka
Faculty of Tourism and Hospitality Management
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract (english)
Purpose – This paper aims to examine the importance of job burnout when mediating the relationship between perceived top management support (TMS) and the dependent variables of job dedication and guest empathy deficiency. Methodology/Design/Approach – The study gathered data from hotel employees in Opatija who directly interact with guests. A total of 108 valid questionnaires were obtained through an on-site survey. The study employed the partial least squares method within the SmartPLS 4 programme to analyse causal relationships between independent and dependent variables. Findings – The results show that perceived TMS has a significant impact on employees’ empathy towards guests and their dedication to work only in the case when job burnout mediates this relationship, emphasizing the importance of further examining the consequences of burnout in high-intensity interactive service professions. Originality of the research – This paper offers new insights into the mediating role of burnout in the workplace. It is the first paper to examine direct and indirect relationships between perceived TMS and the impact on work engagement in both positive (job dedication) and negative (guest empathy deficiency) directions
Keywords (english)
Languageenglish
Publication typeScientific paper - Original scientific paper
Publication statusPublished
Peer reviewPeer review
Publication versionPublished version
Journal titleTourism and hospitality management
Numberingvol. 30, no. 3, pp. 453-458
p-ISSN1330-7533
e-ISSN1847-3377
DOIhttps://doi.org/10.20867/thm.30.3.11
URN:NBNurn:nbn:hr:191:949849
Publication2024
ProjectNumber: ZIP-UNIRI -116-3-22
Title (croatian): Uvjeti rada i psihosocijalni rizici u hotelijerstvu: Istraživanje percepcije hotelskih radnika
Title (english): Working conditions and psychosocial risks in hotel industry: Exploring the perception of hotel workers
Leader: Marina Laškarin Ažić
Jurisdiction: Croatia
Document URLhttps://hrcak.srce.hr/320750
Type of resourceText
Access conditionsOpen access
Terms of useLicence Attribution-NonCommercial-ShareAlike 4.0 International (CC BY-NC-SA 4.0) icon
Created on2024-12-31 13:54:22