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Scientific paper - Original scientific paper
A Study on the Interdependence of Quality and Satisfaction with Public Transport in Rijeka
Tehnički glasnik, 16 (2022), 4; 458-463. https://doi.org/10.31803/tg-20220106230026
Pupavac, Drago; Ivaniš, Marija

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Pupavac, D. & Ivaniš, M. (2022). A Study on the Interdependence of Quality and Satisfaction with Public Transport in Rijeka. Tehnički glasnik, 16. (4), 458-463. doi: 10.31803/tg-20220106230026

Pupavac, Drago and Marija Ivaniš. "A Study on the Interdependence of Quality and Satisfaction with Public Transport in Rijeka." Tehnički glasnik, vol. 16, no. 4, 2022, pp. 458-463. https://doi.org/10.31803/tg-20220106230026

Pupavac, Drago and Marija Ivaniš. "A Study on the Interdependence of Quality and Satisfaction with Public Transport in Rijeka." Tehnički glasnik 16, no. 4 (2022): 458-463. https://doi.org/10.31803/tg-20220106230026

Pupavac, D. and Ivaniš, M. (2022) 'A Study on the Interdependence of Quality and Satisfaction with Public Transport in Rijeka', Tehnički glasnik, 16(4), pp. 458-463. doi: 10.31803/tg-20220106230026

Pupavac D, Ivaniš M. A Study on the Interdependence of Quality and Satisfaction with Public Transport in Rijeka. Tehnički glasnik [Internet]. 2022 [cited 2025 January 10];16(4):458-463. doi: 10.31803/tg-20220106230026

D. Pupavac and M. Ivaniš, "A Study on the Interdependence of Quality and Satisfaction with Public Transport in Rijeka", Tehnički glasnik, vol. 16, no. 4, pp. 458-463, 2022. [Online]. Available at: https://urn.nsk.hr/urn:nbn:hr:191:119380. [Accessed: 10 January 2025]

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Metadata
Title (english)A Study on the Interdependence of Quality and Satisfaction with Public Transport in Rijeka
AuthorDrago Pupavac
AuthorMarija Ivaniš
Author's institutionUniversity of Applied Sciences of Rijeka
Author's institutionUniversity of Rijeka
Faculty of Tourism and Hospitality Management
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract (english)
The paper aims to determine the interdependence between quality ratings and the level of satisfaction of Rijeka’s inhabitants with the city’s public urban transport system. The purpose of the study is to identify the effects that the individual elements of citizens’ satisfaction with public urban transport services have on public urban transport quality ratings. To accomplish the study’s objective and purpose, and to prove the main hypothesis that there is a statistically strong and positive relationship between quality ratings and satisfaction with public urban transport, numerous scientific methods have been applied, in particular the survey method, the method of analysis and synthesis, and the methods of descriptive and inferential statistics. The study’s main finding points to the low quality of Rijeka’s public urban transport system and to the low level of satisfaction of citizens with the system. A statistically strong and positive relationship was found between quality ratings and the satisfaction of citizens with public urban transport services. Citizens are the least satisfied with the frequency of public transport intensity and the availability of urban transport in evening.
Keywords (english)
Languageenglish
Publication typeScientific paper - Original scientific paper
Publication statusPublished
Peer reviewPeer review
Publication versionPublished version
Journal titleTehnički glasnik
Numberingvol. 16, no. 4, pp. 458-463
p-ISSN1846-6168
e-ISSN1848-5588
DOIhttps://doi.org/10.31803/tg-20220106230026
URN:NBNurn:nbn:hr:191:119380
Publication2022
Document URLhttps://hrcak.srce.hr/283779
Type of resourceText
Access conditionsOpen access
Terms of useLicence Attribution 4.0 International (CC BY 4.0) icon
Created on2025-01-09 15:05:23