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Scientific paper - Original scientific paper
COVID-19 risk management perspectives of the European capital of culture: what now?
In: 6th International Scientific Conference on Tourism in Southern and Eastern Europe 2021 Conference Proceedings: ToSEE – Smart, Experience, Excellence & ToFEEL – Feelings, Excitement, Education, Leisure. University of Rijeka, Faculty of Tourism and Hospitality Management, 2021. pp. 195-213. https://doi.org/10.20867/tosee.06.14
S. Dragin, Aleksandra; Zadel, Zrinka; B. Mijatov, Maja; Stojanović, Vladimir; Jovanović, Tamara; Lazić, Lazar; Zelenović Vasiljević, Tamara; Milenković, Nemanja

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S. Dragin, A., Zadel, Z., B. Mijatov, M., Stojanović, V., Jovanović, T., Lazić, L. ... Milenković, N. (2021). COVID-19 risk management perspectives of the European capital of culture: what now?. 6th International Scientific Conference on Tourism in Southern and Eastern Europe 2021 Conference Proceedings: ToSEE – Smart, Experience, Excellence & ToFEEL – Feelings, Excitement, Education, Leisure (pp. 195-213). University of Rijeka, Faculty of Tourism and Hospitality Management. doi: 10.20867/tosee.06.14

S. Dragin, Aleksandra, et al. "COVID-19 risk management perspectives of the European capital of culture: what now?." 6th International Scientific Conference on Tourism in Southern and Eastern Europe 2021 Conference Proceedings: ToSEE – Smart, Experience, Excellence & ToFEEL – Feelings, Excitement, Education, Leisure, University of Rijeka, Faculty of Tourism and Hospitality Management, 2021, pp. 195-213. https://urn.nsk.hr/urn:nbn:hr:191:908115

S. Dragin, Aleksandra, Zrinka Zadel, Maja B. Mijatov, Vladimir Stojanović, Tamara Jovanović, Lazar Lazić, Tamara Zelenović Vasiljević and Nemanja Milenković. "COVID-19 risk management perspectives of the European capital of culture: what now?." In 6th International Scientific Conference on Tourism in Southern and Eastern Europe 2021 Conference Proceedings: ToSEE – Smart, Experience, Excellence & ToFEEL – Feelings, Excitement, Education, Leisure, 195-213. University of Rijeka, Faculty of Tourism and Hospitality Management, 2021. Accessed 2025 February 22. https://urn.nsk.hr/urn:nbn:hr:191:908115

S. Dragin, A., et al. (2021) 'COVID-19 risk management perspectives of the European capital of culture: what now?', 6th International Scientific Conference on Tourism in Southern and Eastern Europe 2021 Conference Proceedings: ToSEE – Smart, Experience, Excellence & ToFEEL – Feelings, Excitement, Education, Leisure, University of Rijeka, Faculty of Tourism and Hospitality Management, pp. 195-213. Available at: https://urn.nsk.hr/urn:nbn:hr:191:908115 (Accessed 22 February 2025)

S. Dragin A, Zadel Z, B. Mijatov M, Stojanović V, Jovanović T, Lazić L, and sur.. COVID-19 risk management perspectives of the European capital of culture: what now?. 6th International Scientific Conference on Tourism in Southern and Eastern Europe 2021 Conference Proceedings: ToSEE – Smart, Experience, Excellence & ToFEEL – Feelings, Excitement, Education, Leisure. University of Rijeka, Faculty of Tourism and Hospitality Management; 2021. Pp. 195-213. [cited 2025 February 22] Available at: https://urn.nsk.hr/urn:nbn:hr:191:908115

A. S. Dragin, et al., "COVID-19 risk management perspectives of the European capital of culture: what now?", 6th International Scientific Conference on Tourism in Southern and Eastern Europe 2021 Conference Proceedings: ToSEE – Smart, Experience, Excellence & ToFEEL – Feelings, Excitement, Education, Leisure University of Rijeka, Faculty of Tourism and Hospitality Management, 2021. [Online] Available at: https://urn.nsk.hr/urn:nbn:hr:191:908115 [Accessed: 22 February 2025]

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Metadata
Title (english)COVID-19 risk management perspectives of the European capital of culture: what now?
AuthorAleksandra S. Dragin
AuthorZrinka Zadel
AuthorMaja B. Mijatov
AuthorVladimir Stojanović
AuthorTamara Jovanović
AuthorLazar Lazić
AuthorTamara Zelenović Vasiljević
AuthorNemanja Milenković
Author's institutionUniversity of Rijeka
Faculty of Tourism and Hospitality Management
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract (english)
Purpose – Tourism industry is facing unexpected economic consequences of the COVID-19 outbreak, indicating the need for knowledge that would support the crisis management in rapidly changed market conditions. Such difficulties increased the managers’ and decision makers’ anxiety and put a pressure on actions with uncertain outcomes. Tourism has become a top priority in Serbia, which is supported by the fact that Novi Sad was declared European Capital of Culture (ECoC) 2021. Authors analyzed the consequences on the ECoC Novi Sad (Serbia). Methodology – The research was conducted in the form of interviews with representatives of the leading institutions related to the ECoC project and tourism of the City of Novi Sad, institutions in the field of the ECoC project management, tourism and creative industries, as well as the leading institution for tourist promotion of the City. Findings – The main findings are indicating the fact that respondents’ marketing and management concepts, applied in the previous year of the crisis, are proactive and reflected in the following activities: planning, organizing, communicating, controlling. The main issues were related to the following topics: Modifications in the business since the moment when the COVID-19 pandemic was declared until today; Assessment of the travel risk/benefit perception and activities related to mitigation/exploitation of such circumstances and; Recommendations in the field of the crisis management segment for the next ECoC. Contribution – This research will focus on building a knowledge base for various stakeholders from different sectors in terms of developing the guidelines for the risk management strategies.
Languageenglish
Publication typeScientific paper - Original scientific paper
Publication statusPublished
Peer reviewPeer review - international
Publication versionPublished version
Publication title6th International Scientific Conference on Tourism in Southern and Eastern Europe 2021 Conference Proceedings: ToSEE – Smart, Experience, Excellence & ToFEEL – Feelings, Excitement, Education, Leisure
Numberingpp. 195-213
p-ISSN1848-4050
DOIhttps://doi.org/10.20867/tosee.06.14
URN:NBNurn:nbn:hr:191:908115
Publication2021-12
ProjectNumber: ZIP-UNIRI-116-1-20
Title (croatian): Utjecaj pandemije Covid-19 na održivost pametnih turističkih destinacija
Title (english): Impact of the Covid-19 pandemic on the sustainability of the smart tourism destinations
Leader: Zrinka Zadel
Jurisdiction: Croatia
ConferenceTitle: 6th International Scientific Conference on Tourism in Southern and Eastern Europe 2021 Conference Proceedings: ToSEE – Smart, Experience, Excellence & ToFEEL – Feelings, Excitement, Education, Leisure
Location: Opatija, Croatia
Start date: 2021-06-30
End date: 2021-07-02
Assembly type: Other
Document URLhttps://tosee.fthm.hr/images/proceedings/2021/14-_ID_58_Tosee-_Dragin
Type of resourceText
PublisherUniversity of Rijeka, Faculty of Tourism and Hospitality Management
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2025-02-10 09:37:53