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Scientific paper - Original scientific paper
Assesment of convention participants' satisfaction towards the improvement of business tourism offer: a case study of Istria, Croatia
In: 6th International scientific conference ToSEE Tourism in Southern and Eastern Europe 2021: conference proceedings. University of Rijeka, Faculty of Tourism and Hospitality Management, 2021. pp. 315-327. https://doi.org/10.20867/tosee.06.21
Gračan, Daniela; Barkiđija Sotošek, Marina; Matošević, Rea

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Gračan, D., Barkiđija Sotošek, M. & Matošević, R. (2021). Assesment of convention participants' satisfaction towards the improvement of business tourism offer: a case study of Istria, Croatia. 6th International scientific conference ToSEE Tourism in Southern and Eastern Europe 2021: conference proceedings (pp. 315-327). University of Rijeka, Faculty of Tourism and Hospitality Management. doi: 10.20867/tosee.06.21

Gračan, Daniela, et al. "Assesment of convention participants' satisfaction towards the improvement of business tourism offer: a case study of Istria, Croatia." 6th International scientific conference ToSEE Tourism in Southern and Eastern Europe 2021: conference proceedings, University of Rijeka, Faculty of Tourism and Hospitality Management, 2021, pp. 315-327. https://urn.nsk.hr/urn:nbn:hr:191:454095

Gračan, Daniela, Marina Barkiđija Sotošek and Rea Matošević. "Assesment of convention participants' satisfaction towards the improvement of business tourism offer: a case study of Istria, Croatia." In 6th International scientific conference ToSEE Tourism in Southern and Eastern Europe 2021: conference proceedings, 315-327. University of Rijeka, Faculty of Tourism and Hospitality Management, 2021. Accessed 2025 March 12. https://urn.nsk.hr/urn:nbn:hr:191:454095

Gračan, D., Barkiđija Sotošek, M. and Matošević, R. (2021) 'Assesment of convention participants' satisfaction towards the improvement of business tourism offer: a case study of Istria, Croatia', 6th International scientific conference ToSEE Tourism in Southern and Eastern Europe 2021: conference proceedings, University of Rijeka, Faculty of Tourism and Hospitality Management, pp. 315-327. Available at: https://urn.nsk.hr/urn:nbn:hr:191:454095 (Accessed 12 March 2025)

Gračan D, Barkiđija Sotošek M, Matošević R. Assesment of convention participants' satisfaction towards the improvement of business tourism offer: a case study of Istria, Croatia. 6th International scientific conference ToSEE Tourism in Southern and Eastern Europe 2021: conference proceedings. University of Rijeka, Faculty of Tourism and Hospitality Management; 2021. Pp. 315-327. [cited 2025 March 12] Available at: https://urn.nsk.hr/urn:nbn:hr:191:454095

D. Gračan, M. Barkiđija Sotošek and R. Matošević, "Assesment of convention participants' satisfaction towards the improvement of business tourism offer: a case study of Istria, Croatia", 6th International scientific conference ToSEE Tourism in Southern and Eastern Europe 2021: conference proceedings University of Rijeka, Faculty of Tourism and Hospitality Management, 2021. [Online] Available at: https://urn.nsk.hr/urn:nbn:hr:191:454095 [Accessed: 12 March 2025]

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Metadata
Title (english)Assesment of convention participants' satisfaction towards the improvement of business tourism offer: a case study of Istria, Croatia
AuthorDaniela Gračan
AuthorMarina Barkiđija Sotošek
AuthorRea Matošević
Author's institutionUniversity of Rijeka
Faculty of Tourism and Hospitality Management
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract (english)
Purpose – of this paper is to analyze participants’ profiles (characteristics) and level of their satisfaction with the offer provided in a destination. Convention tourism is extremely useful and has a number of impacts on the economy of a particular destination as well as the country. Methodology – The empirical research was concerned with exploring trends in convention tourism. The research was conducted in two convention hotels in Poreč using the survey method from 24 to 27 April 2019 and 120 properly filled questionnaires were collected. Findings – Most of the subjects were satisfied with the audiovisual equipment of the hall, quality of the exhibitors at the convention, convention program and the comfort of the hall, accessibility of the destination, the attractions in the destination, the additional content and the value for money. Participants were not satisfied with the schedule of the event and level of use of technology during the convention, which certainly points to necessary changes in the convention itself. Contribution – Conventions have an impact on the development of tourism by increasing offseason movements and creating a new image of Istria so the results of this paper could be valuable to the Istrian tourism board but also to the hotels and other facilities who are trying to profit from the convention tourism.
Languageenglish
Publication typeScientific paper - Original scientific paper
Publication statusPublished
Peer reviewPeer review - international
Publication versionPublished version
Publication title6th International scientific conference ToSEE Tourism in Southern and Eastern Europe 2021: conference proceedings
Numberingpp. 315-327
p-ISSN1848-4050
DOIhttps://doi.org/10.20867/tosee.06.21
URN:NBNurn:nbn:hr:191:454095
Publication2021-12
ConferenceTitle: 6th International Scientific Conference ToSEE - Tourism in Southern and Eastern Europe 2021: ToSEE – Smart, Experience, Excellence & ToFEEL – Feelings, Excitement, Education, Leisure (ToSEE 2021)
Acronym: ToSEE
Location: Opatija, Croatia
Start date: 2021-06-30
End date: 2021-07-02
Assembly type: Lecture
Document URLhttps://tosee.fthm.hr/images/proceedings/2021/21-_ID_19_Tosee-_Gracan
Type of resourceText
PublisherUniversity of Rijeka, Faculty of Tourism and Hospitality Management
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2025-02-10 13:11:50