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Scientific paper - Original scientific paper
Quality management principles in hotel companies - a manager`s perspective
In: Tourism and hospitality industry 2024 "Trends and challenges" : Congress proceedings. University of Rijeka, Faculty of Tourism and Hospitality Management, 2024. pp. 39-45. https://doi.org/10.20867/thi.27.30
Periša, Ana; Vrtodušić Hrgović, Ana-Marija

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Periša, A. & Vrtodušić Hrgović, A. M. (2024). Quality management principles in hotel companies - a manager`s perspective. Tourism and hospitality industry 2024 "Trends and challenges" : Congress proceedings (pp. 39-45). University of Rijeka, Faculty of Tourism and Hospitality Management. doi: 10.20867/thi.27.30

Periša, Ana and Ana Marija Vrtodušić Hrgović. "Quality management principles in hotel companies - a manager`s perspective." Tourism and hospitality industry 2024 "Trends and challenges" : Congress proceedings, University of Rijeka, Faculty of Tourism and Hospitality Management, 2024, pp. 39-45. https://urn.nsk.hr/urn:nbn:hr:191:076303

Periša, Ana and Ana Marija Vrtodušić Hrgović. "Quality management principles in hotel companies - a manager`s perspective." In Tourism and hospitality industry 2024 "Trends and challenges" : Congress proceedings, 39-45. University of Rijeka, Faculty of Tourism and Hospitality Management, 2024. Accessed 2025 March 11. https://urn.nsk.hr/urn:nbn:hr:191:076303

Periša, A. and Vrtodušić Hrgović, A. M. (2024) 'Quality management principles in hotel companies - a manager`s perspective', Tourism and hospitality industry 2024 "Trends and challenges" : Congress proceedings, University of Rijeka, Faculty of Tourism and Hospitality Management, pp. 39-45. Available at: https://urn.nsk.hr/urn:nbn:hr:191:076303 (Accessed 11 March 2025)

Periša A, Vrtodušić Hrgović AM. Quality management principles in hotel companies - a manager`s perspective. Tourism and hospitality industry 2024 "Trends and challenges" : Congress proceedings. University of Rijeka, Faculty of Tourism and Hospitality Management; 2024. Pp. 39-45. [cited 2025 March 11] Available at: https://urn.nsk.hr/urn:nbn:hr:191:076303

A. Periša and A. M. Vrtodušić Hrgović, "Quality management principles in hotel companies - a manager`s perspective", Tourism and hospitality industry 2024 "Trends and challenges" : Congress proceedings University of Rijeka, Faculty of Tourism and Hospitality Management, 2024. [Online] Available at: https://urn.nsk.hr/urn:nbn:hr:191:076303 [Accessed: 11 March 2025]

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Metadata
Title (english)Quality management principles in hotel companies - a manager`s perspective
AuthorAna Periša
AuthorAna-Marija Vrtodušić Hrgović
Author's institutionUniversity of Rijeka
Faculty of Tourism and Hospitality Management
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract (english)
Purpose - The article focuses on the implementation of Quality Management Principles in hotel companies. The purpose of this article is to identify the dimensions of a Quality Management System (QMS) that determine the implementation of Quality Management Principles from the managers’ perspective in medium-sized and large hotel companies in the Republic of Croatia. Design – The primary research was conducted from May 21st to July 12th 2023. A total of 154 valid questionnaires were collected. The respondents were managers (CEOs, general managers and/or their deputies or assistants) of large and medium-sized hotel companies in Croatia. Methodology – A survey method using a structured questionnaire was performed. Exploratory factor analysis (EFA) was performed to identify the dimensions that, according to the respondents, determine the implementation of QMS principles. The Kaiser – Meyer – Olkin (KMO) test was performed as a statistical measure to identify data suitability for factor analysis, and the result of the KMO test was greater than 0.6. Findings – Exploratory factor analysis (EFA) was performed to determine the dimensions that, according to the respondents, best define the implementation of QMS principles. The exploratory factor analysis (EFA) identified three dimensions (factors) that according to the respondents’ perception, best describe and determine the implementation of QMS principles in hotel companies. The generated 3 factors explain 56.04% of the total variance. The reliability of each generated dimension was determined by calculating Cronbach’s alpha coefficient which was greater than 0.700. Originality of the research – The results identify which factors are relevant for hotel managers in determining the implementation of the quality management principles in hotel companies. The results of the research can help hotel managers in creating guidelines for the efficient integration of QMSs into everyday business practice.
Languageenglish
Publication typeScientific paper - Original scientific paper
Publication statusPublished
Peer reviewPeer review - international
Publication versionPublished version
Publication titleTourism and hospitality industry 2024 "Trends and challenges" : Congress proceedings
Numberingpp. 39-45
p-ISSN2623-7407
DOIhttps://doi.org/10.20867/thi.27.30
URN:NBNurn:nbn:hr:191:076303
Publication2024
ConferenceTitle: 27th International Congress: Tourism and Hospitality Industry 2024: Trends and Challenges
Location: Opatija, Croatia
Start date: 2024-06-06
End date: 2024-06-07
Assembly type: Lecture
Document URLhttps://thi.fthm.hr/images/proceedings/2024/5_OSP_Perisa_VrtodusicHrgovic
Type of resourceText
PublisherUniversity of Rijeka, Faculty of Tourism and Hospitality Management
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2025-02-19 09:13:41