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Scientific paper - Original scientific paper
Proactive vs restrained behavior management response to the crisis: understanding the future management perception
In: Tourism in Southern and Eastern Europe 2023 - Conference Proceedings. University of Rijeka, Faculty of Tourism and Hospitality Management, 2023. pp. 519-527. https://doi.org/10.20867/tosee.07.34
Zadel, Zrinka; Dragin, Aleksandra S.; Mijatov, Maja B.; Košić, Kristina; Ivančić, Ivana

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Zadel, Z., Dragin, A. S., Mijatov, M. B., Košić, K. & Ivančić, I. (2023). Proactive vs restrained behavior management response to the crisis: understanding the future management perception. Tourism in Southern and Eastern Europe 2023 - Conference Proceedings (pp. 519-527). University of Rijeka, Faculty of Tourism and Hospitality Management. doi: 10.20867/tosee.07.34

Zadel, Zrinka, et al. "Proactive vs restrained behavior management response to the crisis: understanding the future management perception." Tourism in Southern and Eastern Europe 2023 - Conference Proceedings, University of Rijeka, Faculty of Tourism and Hospitality Management, 2023, pp. 519-527. https://urn.nsk.hr/urn:nbn:hr:191:063000

Zadel, Zrinka, Aleksandra S. Dragin, Maja B. Mijatov, Kristina Košić and Ivana Ivančić. "Proactive vs restrained behavior management response to the crisis: understanding the future management perception." In Tourism in Southern and Eastern Europe 2023 - Conference Proceedings, 519-527. University of Rijeka, Faculty of Tourism and Hospitality Management, 2023. Accessed 2025 February 23. https://urn.nsk.hr/urn:nbn:hr:191:063000

Zadel, Z., et al. (2023) 'Proactive vs restrained behavior management response to the crisis: understanding the future management perception', Tourism in Southern and Eastern Europe 2023 - Conference Proceedings, University of Rijeka, Faculty of Tourism and Hospitality Management, pp. 519-527. Available at: https://urn.nsk.hr/urn:nbn:hr:191:063000 (Accessed 23 February 2025)

Zadel Z, Dragin AS, Mijatov MB, Košić K, Ivančić I. Proactive vs restrained behavior management response to the crisis: understanding the future management perception. Tourism in Southern and Eastern Europe 2023 - Conference Proceedings. University of Rijeka, Faculty of Tourism and Hospitality Management; 2023. Pp. 519-527. [cited 2025 February 23] Available at: https://urn.nsk.hr/urn:nbn:hr:191:063000

Z. Zadel, A. S. Dragin, M. B. Mijatov, K. Košić and I. Ivančić, "Proactive vs restrained behavior management response to the crisis: understanding the future management perception", Tourism in Southern and Eastern Europe 2023 - Conference Proceedings University of Rijeka, Faculty of Tourism and Hospitality Management, 2023. [Online] Available at: https://urn.nsk.hr/urn:nbn:hr:191:063000 [Accessed: 23 February 2025]

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Metadata
Title (english)Proactive vs restrained behavior management response to the crisis: understanding the future management perception
AuthorZrinka Zadel
AuthorAleksandra S. Dragin
AuthorMaja B. Mijatov
AuthorKristina Košić
AuthorIvana Ivančić
Author's institutionUniversity of Rijeka
Faculty of Tourism and Hospitality Management
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract (english)
Purpose – The purpose of this research was to explore the effect of pandemic development on Generation Z representatives in the sector of Tourism and Hospitality and their perception regarding required actions for ensuring the business success in times of the crisis. The most important fact is reflected in a sample structure, which obtained representatives of Generation Z, who will soon directly influence the business by taking over majority of leading positions. It was interesting to research reactions to the crisis from the perspective of generation who tackled the crisis for the first time in their life. Methodology – The research was conducted in the period June-October 2021, on the basis of the survey in Rijeka. The sampling obtained 122 students of tourism management. Collected data were analyzed on the basis of descriptive statistics and exploratory factor analysis in SPSS. Findings – Results shed light on the influence of the COVID-19 pandemic on the acceptability of responsive and non-responsive management strategies. The research resulted in five factors: Communication strategy, Crisis management strategy, Marketing and financial strategy, Readiness for immediate adaptation to changes and Non-responsive strategy. Contribution – The main contribution is to provide a guideline for developing tourism during the time of the crises, in order to enable a recovery of the economy in wider terms, and tourism in narrow one. The research findings are contributing to a better insight into such behavior, and provide important information for disaster managers, educators, government, and policymakers for adjusting their strategies and management responses to the crisis.
Languageenglish
Publication typeScientific paper - Original scientific paper
Publication statusPublished
Peer reviewPeer review - international
Publication versionPublished version
Publication titleTourism in Southern and Eastern Europe 2023 - Conference Proceedings
Numberingpp. 519-527
p-ISSN1848-4050
DOIhttps://doi.org/10.20867/tosee.07.34
URN:NBNurn:nbn:hr:191:063000
Publication2023
ProjectNumber: ZIP-UNIRI-116-1-20
Title (croatian): Utjecaj pandemije Covid-19 na održivost pametnih turističkih destinacija
Title (english): Impact of the Covid-19 pandemic on the sustainability of the smart tourism destinations
Leader: Zrinka Zadel
Jurisdiction: Croatia
ConferenceTitle: 7th International Scientific Conference ToSEE – Tourism in Southern and Eastern Europe 2023 Engagement & Empowerment: A Path Toward Sustainable Tourism
Location: Opatija, Croatia
Start date: 2023-05-25
End date: 2023-05-27
Assembly type: Other
Document URLhttps://tosee.fthm.hr/images/proceedings/2023/34_ID_15_Zadel_Dragin_Mijatov_Koscic_Ivancic
Type of resourceText
PublisherUniversity of Rijeka, Faculty of Tourism and Hospitality Management
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2025-02-20 12:30:34