pid type title authors mentors source_title published_date url doi isbn issn eissn fthm:5703 dissertation "Ključni faktori uspjeha primjene kontinuiranih poboljšanja u hotelijerstvu" "Petaković, Ema" fthm:5717 "journal article" "TQM practices and their impact on performance in hotel companies" "Vrtodušić Hrgović, Ana-Marija; Milohnić, Ines; Petaković, Ema" fthm:5740 "journal article" "Book Review : Quality Service Management: A Guide to Improving Business Processes" "Petaković, Ema" fthm:5886 "conference paper" "Comparative analysis of the service quality in homestay accommodation" "Petaković, Ema; Vrtodušić Hrgović, Ana-Marija; Milohnić, Ines" fthm:5803 "conference paper" "Tourist accommodation in households - perception of service quality" "Vrtodušić Hrgović, Ana-Marija; Brito, Elisabeth; Petaković, Ema" fthm:1309 thesis "Percepcija imidža Hrvatske kao turističke destinacije" "Petaković, Ema" fthm:486 thesis "Promotivne aktivnosti turističke destinacije" "Petaković, Ema"