@article{fthm:5759,
	author = {{Lončarić, Dina and Popović, Petra and Kapeš, Jelena}},
	title = {{Impact of the COVID-19 Pandemic on Tourism : A Systematic Literature Review}},
}
@article{fthm:5763,
	author = {{Kapeš, Jelena and Keča, Karla and Fugošić, Nikolina and Čuić Tanković, Ana}},
	title = {{Management response strategies to a negative online review : influence on potential guests' trust}},
}
@inproceedings{fthm:5794,
	author = {{Čuić Tanković, Ana and Kapeš, Jelena and Kraljić, Valentina}},
	title = {{Importance of soft skills and communication skills in tourism: viewpoint from tourists and future tourism employees}},
}
@inproceedings{fthm:5796,
	author = {{Škravan, Antonia and Bašan, Lorena and Kapeš, Jelena and Prižmić, Ivana and Franulović, Marino}},
	title = {{Motivation-based identity of island destinations and tourist satisfaction: the case of Croatia}},
}
@article{fthm:5690,
	author = {{Bašan, Lorena and Kapeš, Jelena and Brolich, Lea}},
	title = {{Sustainable marketing factors : Impact on tourist satisfaction and perceived cultural tourism effects}},
}
@article{fthm:5840,
	author = {{Bašan, Lorena and Kapeš, Jelena and Kamenečki, Ana}},
	title = {{Tourist Satisfaction as a Driver of Destination Marketing Improvements: The Case of the Opatija Riviera}},
}
@mastersthesis{fthm:1945,
	author = {{Kapeš, Jelena}},
	title = {{Percepcija važnosti poslovne komunikacije i samovrednovanje komunikacijskih vještina budućih turističkih djelatnika Poslovno komuniciranje u turizmu}},
}
@mastersthesis{fthm:1589,
	author = {{Kapeš, Jelena}},
	title = {{Marketing turističke destinacije na primjeru grada Porta}},
}