pid type title authors mentors source_title published_date url doi isbn issn eissn fthm:5759 "journal article" "Impact of the COVID-19 Pandemic on Tourism : A Systematic Literature Review" "Lončarić, Dina; Popović, Petra; Kapeš, Jelena" fthm:5763 "journal article" "Management response strategies to a negative online review : influence on potential guests' trust" "Kapeš, Jelena; Keča, Karla; Fugošić, Nikolina; Čuić Tanković, Ana" fthm:5794 "conference paper" "Importance of soft skills and communication skills in tourism: viewpoint from tourists and future tourism employees" "Čuić Tanković, Ana; Kapeš, Jelena; Kraljić, Valentina" fthm:5796 "conference paper" "Motivation-based identity of island destinations and tourist satisfaction: the case of Croatia" "Škravan, Antonia; Bašan, Lorena; Kapeš, Jelena; Prižmić, Ivana; Franulović, Marino" fthm:5690 "journal article" "Sustainable marketing factors : Impact on tourist satisfaction and perceived cultural tourism effects" "Bašan, Lorena; Kapeš, Jelena; Brolich, Lea" fthm:5840 "journal article" "Tourist Satisfaction as a Driver of Destination Marketing Improvements: The Case of the Opatija Riviera" "Bašan, Lorena; Kapeš, Jelena; Kamenečki, Ana" fthm:1945 thesis "Percepcija važnosti poslovne komunikacije i samovrednovanje komunikacijskih vještina budućih turističkih djelatnika Poslovno komuniciranje u turizmu" "Kapeš, Jelena" fthm:1589 thesis "Marketing turističke destinacije na primjeru grada Porta" "Kapeš, Jelena"