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undergraduate thesis
Communicating in the hospitality industry- influence on productivity, company culture,and overall satisfaction
2023. urn:nbn:hr:191:390129
Isaković, Sarah
University of Rijeka
Faculty of Tourism and Hospitality Management

Cite this document

Isaković, S. (2023). Communicating in the hospitality industry- influence on productivity, company culture,and overall satisfaction (Undergraduate thesis). Opatija: University of Rijeka, Faculty of Tourism and Hospitality Management. Retrieved from https://urn.nsk.hr/urn:nbn:hr:191:390129

Isaković, Sarah. "Communicating in the hospitality industry- influence on productivity, company culture,and overall satisfaction." Undergraduate thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, 2023. https://urn.nsk.hr/urn:nbn:hr:191:390129

Isaković, Sarah. "Communicating in the hospitality industry- influence on productivity, company culture,and overall satisfaction." Undergraduate thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, 2023. https://urn.nsk.hr/urn:nbn:hr:191:390129

Isaković, S. (2023). 'Communicating in the hospitality industry- influence on productivity, company culture,and overall satisfaction', Undergraduate thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, accessed 19 August 2024, https://urn.nsk.hr/urn:nbn:hr:191:390129

Isaković S. Communicating in the hospitality industry- influence on productivity, company culture,and overall satisfaction [Undergraduate thesis]. Opatija: University of Rijeka, Faculty of Tourism and Hospitality Management; 2023 [cited 2024 August 19] Available at: https://urn.nsk.hr/urn:nbn:hr:191:390129

S. Isaković, "Communicating in the hospitality industry- influence on productivity, company culture,and overall satisfaction", Undergraduate thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, Opatija, 2023. Available at: https://urn.nsk.hr/urn:nbn:hr:191:390129

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Metadata
TitleCommunicating in the hospitality industry- influence on productivity, company culture,and overall satisfaction
Title (croatian)Komunikacija u hotelijerstvu-utjecaj na produktivnost, kulturu poduzeća i opće zadovoljstvo
AuthorSarah Isaković
MentorAna Ravnić Perfido (mentor)
GranterUniversity of Rijeka
Faculty of Tourism and Hospitality Management
Opatija
Defense date and country2023-09-19, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract
The subject of this thesis is communication in the hospitality industry and how communication can be established. It is also essential to highlight the importance of communication in the hospitality industry because communication is a crucial part of any functioning and existing industry. The hospitality industry is a complex system consisting of different levels and departments that coexist and without which the industry could not function. Over the last few decades, this industry has been exposed to new ways of working, new technologies and innovations that help it reach its optimal level. Along with all the positive factors, less positive factors are also inevitable. By addressing conflict, encouraging teamwork, understanding internal barriers and working towards staff and guest satisfaction, change will be present for the future in all areas of the hospitality industry.
Abstract (croatian)
Tema ovog završnog rada jest komunikacija u hotelijerstvu, te načini na koje komunikacija može biti uspostavljena. Bitno je naglasiti važnost komunikacije u hotelijerstvu, s obzirom na to da je komunikacija ključni dio funkcioniranja i postojanja svake industrije. Hotelijerstvo je složen sustav koji se sastoji od razina i odjela koji djeluju, bez kojih industrija ne bi mogla funkcionirati. Posljednjih nekoliko desetljeća, ova je industrija upoznata s novim načinima rada, novim tehnologijama i inovacijama, koji joj pomažu dosegnuti optimalnu razinu. Uz sve pozitivne čimbenike, neizbježni su i oni manje pozitivni. Suočavanjem s konfliktima, poticanjem timskog rada, razumijevanjem unutarnjih prepreka te radom na zadovoljstvu i zaposlenika i gosta, promjena za budućnost će biti prisutna u svim sferama industrije hotelijerstva.
Keywords
Keywords (croatian)
Languageenglish
URN:NBNurn:nbn:hr:191:390129
Study programmeTitle: Business Administration in Tourism and Hospitality Management; moduls: Entrepreneurship in Tourism and Hospitality, Tourism Management, Hospitality Management, International Tourism and Hospitality Management, Event and Leisure Management; specializations in: Entrepreneurship in Tourism and Hospitality, Tourism Management, Hospitality Management, International Tourism and Hospitality Management, Event and Leisure Management, Entrepreneurship in Tourism and Hospitality; Tourism Management; Hospitality Management; International Tourism and Hospitality Management; Event and Leisure Management
Course: Tourism Management
Study programme type: university
Study level: undergraduate
Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence Attribution 4.0 International (CC BY 4.0) icon
Created on2023-09-13 09:48:54