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undergraduate thesis
Organizacija rada turističke agencije Sol tours
2024. urn:nbn:hr:191:212937
Bogović, Franka
University of Rijeka
Faculty of Tourism and Hospitality Management
Tourism
Department of Tourism

Cite this document

Bogović, F. (2024). Organizacija rada turističke agencije Sol tours (Undergraduate thesis). Opatija: University of Rijeka, Faculty of Tourism and Hospitality Management. Retrieved from https://urn.nsk.hr/urn:nbn:hr:191:212937

Bogović, Franka. "Organizacija rada turističke agencije Sol tours." Undergraduate thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, 2024. https://urn.nsk.hr/urn:nbn:hr:191:212937

Bogović, Franka. "Organizacija rada turističke agencije Sol tours." Undergraduate thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, 2024. https://urn.nsk.hr/urn:nbn:hr:191:212937

Bogović, F. (2024). 'Organizacija rada turističke agencije Sol tours', Undergraduate thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, accessed 19 February 2025, https://urn.nsk.hr/urn:nbn:hr:191:212937

Bogović F. Organizacija rada turističke agencije Sol tours [Undergraduate thesis]. Opatija: University of Rijeka, Faculty of Tourism and Hospitality Management; 2024 [cited 2025 February 19] Available at: https://urn.nsk.hr/urn:nbn:hr:191:212937

F. Bogović, "Organizacija rada turističke agencije Sol tours", Undergraduate thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, Opatija, 2024. Available at: https://urn.nsk.hr/urn:nbn:hr:191:212937

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Metadata
TitleOrganizacija rada turističke agencije Sol tours
Title (english)Organisation of work of travel agency Sol tours
AuthorFranka Bogović
MentorInes Milohnić (mentor)
GranterUniversity of Rijeka
Faculty of Tourism and Hospitality Management
(Tourism)
(Department of Tourism )
Opatija
Defense date and country2024-09-19, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Trade and Tourism
Abstract
Svrha istraživanja je prikazati poslovanje turističkih agencija te kako je u poslovanju najbitnija organizacija rada. Organizacija turističke agencije Sol Tours temelji se na učinkovitoj podjeli poslova, koordinaciji između različitih sektora i kvalitetnoj komunikaciji s klijentima. Agencija je podijeljena na nekoliko ključnih odjela, uključujući prodaju, marketing, administraciju i operativne aktivnosti. Svaki odjel ima jasno definirane zadatke i odgovornosti, što omogućuje nesmetano... More funkcioniranje i visoku razinu usluge korisnicima. Prodajni tim zadužen je za kontakt s klijentima, rezervacije i prodaju turističkih aranžmana, dok je marketinški tim usmjeren na promociju i reklamiranje ponude agencije. Suradnja između odjela ključna je za uspješno poslovanje agencije. Operativni odjel koordinira s lokalnim partnerima i dobavljačima kako bi osigurao kvalitetne usluge na odredištima, dok administracija brine o financijama, ugovorima i drugim pravnim aspektima poslovanja. Agencija koristi suvremene tehnologije i softverske alate za upravljanje podacima i komunikaciju, što omogućuje brzu reakciju na zahtjeve tržišta i klijenata. Zaposlenici se kontinuirano educiraju i usavršavaju kako bi pratili trendove u turizmu i pružili što bolju uslugu. Less
Abstract (english)
The purpose of the research is to show the business of travel agencies and how the organization of work is most important in business. The organization of the travel agency Sol Tours is based on the efficient division of tasks, coordination between different sectors and quality communication with clients. The agency is divided into several key departments, including sales, marketing, administration and operational activities. Each department has clearly defined tasks and... More responsibilities, which enables smooth functioning and a high level of customer service. The sales team is responsible for contact with clients, reservations and sales of travel arrangements, while the marketing team is focused on promotion and advertising of the agency's offer. Cooperation between departments is essential for the successful operation of the agency. The operations department coordinates with local partners and suppliers to ensure quality services at destinations, while the administration takes care of finances, contracts and other legal aspects of the business. The agency uses modern technologies and software tools for data management and communication, which enables a quick reaction to market and client requirements. Employees are continuously educated and trained in order to follow the trends in tourism and provide the best possible service. Less
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:191:212937
Study programmeTitle: Business Administration in Tourism and Hospitality Management; moduls: Entrepreneurship in Tourism and Hospitality, Tourism Management, Hospitality Management, International Tourism and Hospitality Management, Event and Leisure Management; specializations in: Entrepreneurship in Tourism and Hospitality, Tourism Management, Hospitality Management, International Tourism and Hospitality Management, Event and Leisure Management, Entrepreneurship in Tourism and Hospitality; Tourism Management; Hospitality Management; International Tourism and Hospitality Management; Event and Leisure Management
Course: Tourism Management
Study programme type: university
Study level: undergraduate
Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence Attribution 4.0 International (CC BY 4.0) icon
Created on2024-09-11 12:16:00
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