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The impact of perceived top management support on job performance through job burnout: Evidence from the hotel industry
Tourism and hospitality management, 30 (2024), 3; 453-458. https://doi.org/10.20867/thm.30.3.11
Laškarin Ažić, Marina; Cerović, Marta; Ivančić, Ivana

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Laškarin Ažić, M., Cerović, M. i Ivančić, I. (2024). The impact of perceived top management support on job performance through job burnout: Evidence from the hotel industry. Tourism and hospitality management, 30. (3), 453-458. doi: 10.20867/thm.30.3.11

Laškarin Ažić, Marina, et al. "The impact of perceived top management support on job performance through job burnout: Evidence from the hotel industry." Tourism and hospitality management, vol. 30, br. 3, 2024, str. 453-458. https://doi.org/10.20867/thm.30.3.11

Laškarin Ažić, Marina, Marta Cerović i Ivana Ivančić. "The impact of perceived top management support on job performance through job burnout: Evidence from the hotel industry." Tourism and hospitality management 30, br. 3 (2024): 453-458. https://doi.org/10.20867/thm.30.3.11

Laškarin Ažić, M., Cerović, M. i Ivančić, I. (2024) 'The impact of perceived top management support on job performance through job burnout: Evidence from the hotel industry', Tourism and hospitality management, 30(3), str. 453-458. doi: 10.20867/thm.30.3.11

Laškarin Ažić M, Cerović M, Ivančić I. The impact of perceived top management support on job performance through job burnout: Evidence from the hotel industry. Tourism and hospitality management [Internet]. 2024. [pristupljeno 09.01.2025.];30(3):453-458. doi: 10.20867/thm.30.3.11

M. Laškarin Ažić, M. Cerović i I. Ivančić, "The impact of perceived top management support on job performance through job burnout: Evidence from the hotel industry", Tourism and hospitality management, vol. 30, br. 3, str. 453-458, 2024. [Online]. Dostupno na: https://urn.nsk.hr/urn:nbn:hr:191:949849. [Citirano: 09.01.2025.]

Za citiranje koristite ovu mrežnu adresu: https://urn.nsk.hr/urn:nbn:hr:191:949849
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Podaci o radu
Naslov (engleski)The impact of perceived top management support on job performance through job burnout: Evidence from the hotel industry
AutorMarina Laškarin Ažić
AutorMarta Cerović
AutorIvana Ivančić
Autorova ustanovaSveučilište u Rijeci
Fakultet za menadžment u turizmu i ugostiteljstvu
Znanstveno / umjetničko
područje, polje i grana		DRUŠTVENE ZNANOSTI
Ekonomija
Sažetak (engleski)
Purpose – This paper aims to examine the importance of job burnout when mediating the relationship between perceived top management support (TMS) and the dependent variables of job dedication and guest empathy deficiency. Methodology/Design/Approach – The study gathered data from hotel employees in Opatija who directly interact with guests. A total of 108 valid questionnaires were obtained through an on-site survey. The study employed the partial least squares method within the SmartPLS 4 programme to analyse causal relationships between independent and dependent variables. Findings – The results show that perceived TMS has a significant impact on employees’ empathy towards guests and their dedication to work only in the case when job burnout mediates this relationship, emphasizing the importance of further examining the consequences of burnout in high-intensity interactive service professions. Originality of the research – This paper offers new insights into the mediating role of burnout in the workplace. It is the first paper to examine direct and indirect relationships between perceived TMS and the impact on work engagement in both positive (job dedication) and negative (guest empathy deficiency) directions
Ključne riječi (engleski)
Jezikengleski
Vrsta publikacijeZnanstveni rad - Izvorni znanstveni rad
Status objaveObjavljen
Vrsta recenzijeRecenziran
Verzija publikacijeObjavljena verzija rada (izdavačev PDF)
Naslov časopisaTourism and hospitality management
Brojčani podacivol. 30, br. 3, str. 453-458
p-ISSN1330-7533
e-ISSN1847-3377
DOIhttps://doi.org/10.20867/thm.30.3.11
URN:NBNurn:nbn:hr:191:949849
Datum objave publikacije2024
ProjektŠifra: ZIP-UNIRI -116-3-22
Naziv (hrvatski): Uvjeti rada i psihosocijalni rizici u hotelijerstvu: Istraživanje percepcije hotelskih radnika
Naziv (engleski): Working conditions and psychosocial risks in hotel industry: Exploring the perception of hotel workers
Voditelj: Marina Laškarin Ažić
Pravna nadležnost: Hrvatska
Financijer: Sveučilište u Rijeci
URL dokumentahttps://hrcak.srce.hr/320750
Vrsta resursaTekst
Prava pristupaOtvoreni pristup
Uvjeti korištenjaIkona licence Imenovanje-Nekomercijalno-Dijeli pod istim uvjetima 4.0 međunarodna (CC BY-NC-SA 4.0)
Datum i vrijeme pohrane2024-12-31 13:54:22