prikaz prve stranice dokumenta Tourist accommodation in households - perception of service quality
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Tourist accommodation in households - perception of service quality
U: 6th International scientific conference ToSEE Tourism in Southern and Eastern Europe 2021: conference proceedings. University of Rijeka, Faculty of Tourism and Hospitality Management, 2021. str. 789-801. https://doi.org/10.20867/tosee.06.52
Vrtodušić Hrgović, Ana-Marija; Brito, Elisabeth; Petaković, Ema

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Vrtodušić Hrgović, A. M., Brito, E. i Petaković, E. (2021). Tourist accommodation in households - perception of service quality. 6th International scientific conference ToSEE Tourism in Southern and Eastern Europe 2021: conference proceedings (str. 789-801). University of Rijeka, Faculty of Tourism and Hospitality Management. doi: 10.20867/tosee.06.52

Vrtodušić Hrgović, Ana Marija, et al. "Tourist accommodation in households - perception of service quality." 6th International scientific conference ToSEE Tourism in Southern and Eastern Europe 2021: conference proceedings, University of Rijeka, Faculty of Tourism and Hospitality Management, 2021, str. 789-801. https://urn.nsk.hr/urn:nbn:hr:191:022901

Vrtodušić Hrgović, Ana Marija, Elisabeth Brito i Ema Petaković. "Tourist accommodation in households - perception of service quality." U 6th International scientific conference ToSEE Tourism in Southern and Eastern Europe 2021: conference proceedings, 789-801. University of Rijeka, Faculty of Tourism and Hospitality Management, 2021. Citirano 21.02.2025.. https://urn.nsk.hr/urn:nbn:hr:191:022901

Vrtodušić Hrgović, A. M., Brito, E. i Petaković, E. (2021) 'Tourist accommodation in households - perception of service quality', 6th International scientific conference ToSEE Tourism in Southern and Eastern Europe 2021: conference proceedings, University of Rijeka, Faculty of Tourism and Hospitality Management, str. 789-801. Preuzeto s: https://urn.nsk.hr/urn:nbn:hr:191:022901 (Datum pristupa: 21.02.2025.)

Vrtodušić Hrgović AM, Brito E, Petaković E. Tourist accommodation in households - perception of service quality. 6th International scientific conference ToSEE Tourism in Southern and Eastern Europe 2021: conference proceedings. University of Rijeka, Faculty of Tourism and Hospitality Management; 2021. Str. 789-801. [pristupljeno 21.02.2025.] Dostupno na: https://urn.nsk.hr/urn:nbn:hr:191:022901

A. M. Vrtodušić Hrgović, E. Brito i E. Petaković, "Tourist accommodation in households - perception of service quality", 6th International scientific conference ToSEE Tourism in Southern and Eastern Europe 2021: conference proceedings University of Rijeka, Faculty of Tourism and Hospitality Management, 2021. [Online] Dostupno na: https://urn.nsk.hr/urn:nbn:hr:191:022901 [Citirano: 21.02.2025.]

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Podaci o radu
Naslov (engleski)Tourist accommodation in households - perception of service quality
AutorAna-Marija Vrtodušić Hrgović
AutorElisabeth Brito
AutorEma Petaković
Autorova ustanovaSveučilište u Rijeci
Fakultet za menadžment u turizmu i ugostiteljstvu
Znanstveno / umjetničko
područje, polje i grana		DRUŠTVENE ZNANOSTI
Ekonomija
Sažetak (engleski)
Purpose – The research focuses on analyzing the service quality in tourist accommodation in households. The aim of this paper is to determine whether there are statistically significant differences in the perception of quality service (technical and functional quality aspect), with emphasis on quality improvement. Methodology – The research was based on a structured questionnaire, which was carried out during the summer months of 2020, on a sample of 168 tourists who stayed in tourist accommodation in households. According to the type of data obtained, statistical differences between multiple groups are examined using nonparametric Kruskal- Wallis H Test in IBM SPSS Statistic software. Findings – The results indicate that there are statistically significant differences in the perception of service quality with regard to socio- demographic characteristics of the respondents. Foreign guests visiting Croatia and staying in tourist accommodation in households rate the quality of service at a higher rate compared to domestic guests. Regarding the differences based on qualification levels and age, individuals with university degrees, and those in the age group 60-77 tend to give statistically significantly higher ratings to quality elements. Contribution – The scientific contribution of the research is seen in widening the knowledge on service quality as well as the development of a measuring instrument for measuring service quality taking into account tourist accommodation in households. Its practical contribution can be seen in the comparison of service quality dimensions, taking into account socio - demographic characteristics of respondents, based on which improvement of quality can be made in this segment of accommodation offer.
Jezikengleski
Vrsta publikacijeZnanstveni rad - Izvorni znanstveni rad
Status objaveObjavljen
Vrsta recenzijeRecenziran - međunarodna recenzija
Verzija publikacijeObjavljena verzija rada (izdavačev PDF)
Naslov zbornika6th International scientific conference ToSEE Tourism in Southern and Eastern Europe 2021: conference proceedings
Brojčani podacistr. 789-801
p-ISSN1848-4050
DOIhttps://doi.org/10.20867/tosee.06.52
URN:NBNurn:nbn:hr:191:022901
Datum objave publikacije2021-12
ProjektŠifra: ZIP-UNIRI-116-3-19
Naziv (hrvatski): Kvaliteta u obiteljskom smještaju – perspektiva gosta
Naziv (engleski): Focus on quality in household accommodation - guest perspective
Voditelj: Ana-Marija Vrtodušić Hrgović
Pravna nadležnost: Hrvatska
Financijer: Sveučilište u Rijeci
SkupNaziv: 6th International Scientific Conference ToSEE - Tourism in Southern and Eastern Europe 2021: ToSEE – Smart, Experience, Excellence & ToFEEL – Feelings, Excitement, Education, Leisure (ToSEE 2021)
Kratica: ToSEE
Lokacija: Opatija, Hrvatska
Datum početka: 2021-06-30
Datum završetka: 2021-07-02
Vrsta izlaganja: Predavanje
URL dokumentahttps://tosee.fthm.hr/images/proceedings/2021/52-_ID_62_Tosee-_Vrtodusic
Vrsta resursaTekst
IzdavačUniversity of Rijeka, Faculty of Tourism and Hospitality Management
Prava pristupaOtvoreni pristup
Uvjeti korištenjaIkona licence Zaštićeno autorskim pravom.
Datum i vrijeme pohrane2025-02-10 13:14:42